Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Internet constantly disconnecting every few minutes

Hi,Since the morning for the past ~10 hours my internet constantly disconnects every few minutes. I have called Virgin Support multiple times on the phone and they keep constantly going through troubleshooting and telling me it'll be fixed in few hou...

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cmr333 by Joining in
  • 24 replies
  • 0 kudos

Hub 5 Keeps Randomly Dropping

Virgin Media upgraded my wifi router to the Hub 5 but now I lost connection roughly every hour for roughly 2mins.  It’s incredibly annoying.I have Amazon Eero mesh wifi set-up (which was working fine on Hub 4) but I don’t think that the problem as ot...

Resolved! hub 5 - keeps disconnecting

set my new hub 5 up last week but keeps disconnecting from the internet is this normal for a new hub     [MOD EDIT: Subject title changed for clarity]

Virgin Wifi Pod

Good Morning Folks.I've been having some difficulty getting the app to work in all rooms and wanted to request the first Wi-Fi pod.I see some other customers have been provided them through posts here and wondered if I could too, please?Happy to prov...

Resolved! Weak signals on 15 devices

My hub was replaced a week ago and now I have intermittent contact with the hub. There are suddenly issues connecting with all devices. Weak signal being the fault.  Can anyone help please

Resolved! How long does a speed upgrade take?

Ordered a speed upgrade online on Monday after it was offered by SMS with a slight price increase. Order was confirmed online (I have the order reference) but was sent to an old email which I'd upgraded ages ago.Spoke to support who've upgraded my em...

endure by On our wavelength
  • 5 replies
  • 0 kudos

slow wifi

im only getting around 30mbps on wifi, I do the test right next to the router. 

Palm771 by Tuning in
  • 1 replies
  • 0 kudos

Hub 5x no DMZ and modem mode

Hi all,Ive been reading up here an see that the modem mode is not available yet but I see al lot of people going the double NAT route using DMZ.i decided to try that but noticed I don’t have DMZ option on mine. So I configured it anyway and it seemed...

Can't access router settings; Password incorrect

Hi, just a quick issue. I'm trying to access my router settings to change the password to something easier, however the password supplied on the router itself is incorrect (I'm using the correct one; the 8 digits below the ip). Any help or idea with ...

Wi-Fi signal

Hi, I have a few black spots in my hose where the WiFi signal is very weak . I have tried doing the speed test thing in the virgin media connect app , but because the WiFi signal is so weak in  the rooms the app keeps saying you are not connected to ...

Ste1975 by Joining in
  • 2 replies
  • 0 kudos