Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Really Intermittent Broadband
Hi Guys, I'm currently having issues with my broadband, it's really intermittent. It's so bad I can't even run a Sam Knows speed test, it just keeps saying "Failed".I'm in area 20 (South Coast), is anyone else having similar issues?
Lies and no wifi or services
Absolutely disgracefull service. They are liars.My services including tv, broadband and phone which the landline is important to have was disconnected today or last night. As a disconnection was booked however this was wrong and the disconnection had...
Area 21 - HUB 5X Red Flashing Lights
Hi allJust had a phone call from home and our internet seems to be out. Hub 5x flashing red. Have done a power off reset without success. The VM app says cannot connect to our equipment and the line test via telephone call says no issues in our area ...
Intermittant Internet Wired & Wireless
My internet drops out intermittantly for about 3 days now. I have the superhub 3 in modem mode connected to an ASUS RT-AX86U. I've tried the usual things of switching off and on again, and putting the hub back in router mode, but get the same issue...
1Gig Service Request Pod
Morning all,I'm currently on the 1gig service and would like to request a Pod for upstairs. I've tried using the VM Connect app on two devices and on both it simply states it cant find my hub. Its done this for the last few weeks.How do I request a P...
Internet dropping & speeds
My internet drops out a number of times a day, especially when I work upstairs away from the router. I have those boosters but they actually make the problem worse.However over the last few days, it's been worse. Today alone it's dropped out at least...
Flaky connection - Belfast - Intermittent
Moved home recently this year and took our VM kit with us as per the moving home process. We've had a good connection using the Super Hub 3 (in Modem mode). In the last two weeks we have noticed the connection to be flaky and has dropped out complete...
Moving router to another room
So my router is currently in my living room downstairs but I want it inside my room and my room does have the same wire in my wall but when i plug it in it doesnt connect to the internet so can virgin send a technician to fix or attach whatever needs...
Resolved! Hub4 able to get full Gig1 speed
Hi,I am considering upgrading from 260Mbit to Gig1.I currently have a Hub4 - I see Gig1 mentions 1130Mbit/104Mbit Dl/Ul speeds. Is the Hub4 suitable for these speeds or do I need additional equipment?I have wifi6 and 2.5Gig Network ports on equipment...
Hub 4 flashing white and sometimes blue no Internet
Hub stopped working at 3am this morning, numerous attempts to reboot. I can't log into hub to see what's going on. Called Virgin and apparently there is an issue in our local area. Spoke to other locals and they have successfully managed to reboot th...
