Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
SG5 area internet issues?
Anyone in Sg5 area experiencing broadband issues? Nothing reported in area on virgin site but my hub3 is flashing green for oast 2 hours [MOD EDIT: Subject title changed for clarity]
WiFi pod not working
Had mains power off today for 15 minutes and now WiFi pod is not working. No lights at all and not showing on connect app. Have done factory reset to hub but still nothing. Anyone can help will be appreciated
Resolved! When is virgin media coming to Newton Aycliffe
Hi I was just wondering when is virgin media coming to Newton Aycliffe I see virgin media is around the surrounding areas and existing cables are actually going through Aycliffe however the broadband itself is not. I also checked with your partner - ...
Council cut through my fibre cable!
I recently had the fibre cable installed, the people who installed it did not bury it and just fed it through my hedges! The council have cut the hedges and cut the cable and done a runner. I need to get a new cable in asap,.can someone please help!!...
Resolved! Broadband dropping out and high latency DA5
Hi, I am trying to raise a fault online for my poor broadband connection that shows on the below graph starting around 05:00 9/10.I've checked all connections and re-started the hub but no change.Logs from router below showing recent events, If someb...
Time limit internet
Hello, Is there a way you can completely cut Internet off at certain days and times at my home? Kind regards,Liz
Hub 3 red
Hub 3 suddenly red checked wires and done reset advise
Hub 4
Hi,our Wi-Fi signal has been so intermittent it’s becoming a pain, boot reboot etc. I have been offered an upgrade to a hub 4, however I would need an engineer to install it, can I pay for the installation by engineer?
Hub 5 not recognizing password and is not recognized on Virgin Connect App
As a result of trying to diagnose landline phones no longer making/receiving calls I completed a factory reset of the Hub 5 (newly installed by engineer in April 2024). On rebooting, I am required to enter the settings password from label on the bot...
Help me understand unknown device due to merging 2.4gh and 5gh
Hello guys . I would like to understand something. Sorry I am not really knowledgable in Wi Fi but I just need to know the why and how about my situation . I had a brand new hub 3 router from Virgin after my old one gave up the ghost. At first in the...
