Recent DiscussionsProblems with Hub 5 wifi after installing access point Hi I have added an access point to my back bedroom as I was having hardly any wifi signal , the house I stay in has all brick walls so I put an access point in my back bedroom ( installed taking an e...Wifi extension. Trying to get my wifi to reach my shed, approx 30ft from the house and approx 60ft from the router. Ive got a pod plugged into the router with an ethernet cable and a pod in the shed, wifi does reach...No Internet to tv & TiVo box Every evening my internet to two televisions won’t connect although the internet test says 229.81mbps & I have internet on phone/tablet. Why? No internet and intermittent internet since 13 November Since 13 November I have had either no internet or intermittent internet. First outage on 13 November following a storm resulted in 3 new hubs, 3 ONU boxes, 5 engineers to confirm a network issue. In...Missed Appointment I was due a visit from an engineer today between 12 and 4, but never heard anything. On checking my letterbox after 5, there was a note to say the engineer had called at 13:20. I have a doorbell that...Connection dropping intermittingly Good afternoon! For about a week now I've noticed that my internet connection drops for around 5-10s every 20-60 minutes, sometimes multiple times over a 5 minute period and I have no idea why. I am...Power level and errors So, my Internet in my eyes been fine, I haven't noticed any dips or stuff, only when using remote play had a bit of lag. But anyway, after looking at something I had no idea what was, I finally co...Remote Reboot/Restart of Hub Hi, I'm away from home currently but need to Reboot/Restart my Router. I don't see anyway of executing this personally, so can someone from VM Support carry it out. Please Note: I do NOT want a RES...VM connect doesnt recognise the wifi network What? The VM connect app on my Samsung s25 phone was working last time i opened it. But today i get the msg that it doesnt recognise the wifi. i press the reload WIFI button & then get a window sayin...Wifi pod Hi can you help me please order some of the free WiFi pods I’m on the 1gbps package I’ve done the scan on the connect app but it doesn’t give me an option even though speeds are under 30mbs any help...
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