Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! Pods not working after moving house

HiWe told Virgin Media that we were moving house, and they said to take all of our equipments, and they will be installed at the new house .. All good we thought, but then the engineer turned up and said we were having all new equipment ... he instal...

keenrw by Superfast
  • 4 replies
  • 0 kudos

Upload Speed Increase

I have 5 channels for Upload Speeds which are labeled as "0, 1, 2, 3, 4" I have had this for a while and engineers came to my area to do works. I had a chat with one of them and they said that it was to "help bring upload speeds to above 100mbps". Th...

TeddyTRK by Superfast
  • 1 replies
  • 0 kudos

NOTICE ATOM errors on my Super hub 3

Good EveningSince Sunday I have been having the following error NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism.The router has gone off 3 times since Sunday. Spoke to somebody on the phone today ran tests on the ro...

metalmatt by Up to speed
  • 26 replies
  • 0 kudos

Had virgin install on 24/3/23 and its never worked

Does anybody know of any broadband providers that work in bury as virgin doesn't. Had it fitted on the 24 of March, had 5 technicians over a week and still nothing. Contact center is not very helpful can't get a number to call for help if anybody has...

Jonny55 by Joining in
  • 5 replies
  • 0 kudos

HUB5 can’t connect

Had new hub5 2 weeks ago. Had issues engineer return so a pin reset issue with not having a fixed IP or something. Was fine. Same issues started again today, done a pin reset for 60s - initially fine now kicked me out and still see Wi-Fi signal on ph...

Ip blacklisted

Hi there I have signed up to the ecomms for hospital letters and everytime I try to log in I keep getting  " FORBIDDEN You don't have permission to access this resource" I have emailed them and they are saying it is an ip address problem how can I so...

Internet Speed

Hi,hope you can assist me.I pay for Gig1 Fiber and up until recently, was getting close to this speed. In the last week or so, the speed has dropped to < 100Mb. Upload is consistently around 50Mb.My system is the Virgin Hub in Modem mode which is con...

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Virgin Connect App - reverse settings?

On Virgin Connect App I set up a personalised home WiFi network name and password. Only device connected is my laptop. Booster, printer, Virgin TV, smart speaker etc. are not. Also App says mobile and iPad are not connected when I try to scan rooms f...

ElTel1 by Joining in
  • 1 replies
  • 0 kudos

wifi pods and hub 4

Received 3rd replacement pod last week and same result i.e pod not connecting to hub 4 phoned VM again yesterday and went through the hard reset rigmarole once again (same result) agent eventually said that there was a problem with pods not connectin...