POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I reported a fault with my V6 box on the 27th Feb. A technician attended on the 1st March to replace my box and also discovered there was a fault with my WiFi. He discovered it was a network fault so he reported it.2 technicians attended the followin...
I finally got the virgin connect app working after months of trying and went round my house checking my Wi-Fi speed. I knew that the kitchen was a blind spot so wasn't surprised that, on testing 3 times, the results were 0,1 and 5MBs. Now that I had ...
Hi all,Newb. If I untick the WiFi Hotspot setting in my account will that have the effect of a) removing the Virgin Media WiFi connection from the list of available connections from my hub, AND b) prevent me from connecting to other WiFi hotspots ?I...
New to Virgin about 5/6 weeks, got the ultimate volt package. wifi poor in bedroom, got the app & stating poor but doesn’t give me an option to order pods. Been on live chat when 1st got virgin & was told they would send out, nothing arrived. I done ...
I am having an issue where the wifi looks strong but it disconnects every 20 mins or so for milliseconds. I work from home and am on teams calls a lot. It disconnects my call constantly. My ring doorbell also shows throughout the day multiple tim...
Hi all I decided to upgrade my router and speed to the 1g hub 5, I really wish I hadn’t bothered. There has been constant issues with it and the devices around it. First off it’s constantly dropping out of WiFi but the main one which is so annoying i...
Has two pods installed but due to a software issue they do not work. Virgin was meant to get back in touch but heard nothing, during the day the network unstable message keep coming up. Any suggestions ?
I’ve been having long term issues with our broadband. How do I get a call back from a manager?
Just upgraded to a VM Hub 5 router and the Hive Nano 2 Hub won’t connect to it.Have tried all the fault guidance/recommendations on the Hive app/website to get the Hive Nano 2 Hub back online and to connect to the Hive website without success.It seem...
I need to be able to tie down devices to a particular pod or to the hub.At the moment it seems that some devices will drop connection from the hub and connect to the furthest pod or drop connection from a pod and connect to either the hub which is fu...
