POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
I have sent my old virgin router back (have proof and tracking) why am I being emailed and texted? Can someone from virgin sort out thanks
HiAs many others have reported the power light on my Hub 3 has recently turned red and wifi has become unstable.I have carried out all the recommended tests- pin factory reset , power off / on, cable disconnection / reconnection and have ensured the ...
I'm switching to Virgin the end of next month after 15 years of troublefree sky broadband.We have FTTP on a new build and a nice chap from Virgin came round earlier this week to rod the ducting and leave a rope in?Today I've had 3 vans from some comp...
I am trying to resolve wifi issues using the VM Connect app but it showing ‘Hub not Found’. I have tried rebooting the Hub, deleting the app and reinstalling it after rebooting my phone but no luck. what can i do to resolve this?
Just realised I maybe should have replied to this message. @Ashleigh_C, any help with this: Hi,Jumping on this too, same issues. Thought the wifi pod had stopped working as wifi signal had dropped in bedroom. Connect app couldnt find hub so started g...
Losing connection at least 20 times a day, over the last 2 weeks, and its getting worse. I have re-booted the "hub", but no improvment. Logs on it (just todays!) are showing:24-05-2024 12:50:23warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Bel...
So this morning at 0843 my internet went down. Checked the status and it said there was a local fault. Around 0930 I had a knock on my door, it was VM engineers saying they'd traced the fault to my house. It was them who had disabled the internet at ...
I know most organisations want to make it as hard as possible for customers to actually contact a human being, but after receiving a replacement hub and returning the faulty one I received an email reminder about returning the old one from a no-reply...
Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...
Hi,I recently switched to virgin media 2 weeks ago.I am originally from Germany and before I never had an issue accessing German apps or streams. When I tried it today I could not login or access any of my apps.After some googling I read about a soft...
