Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

virgin media hub 5 and virgin wifi extender pods

HiI got virgin 1Gb internet with hub 5 when i saw the advertising about the wifi guarantee. I got the internet over a month ago and was advised that at the time that the pods would be sent within 14 days but nothing came. I have spoken to virgin medi...

Juju17 by Joining in
  • 11 replies
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Resolved! Wi-Fi STILL not working

Our broadband and internet still isn’t working. Despite app saying “all looks good in your area” and resetting hub. Anyone else still having issues? We’re in central Manchester 

Virgin Media Connect for Business broadband

Hey  Just wondered if the VM connect app works for Business broadband? I'm trying to setup up some WiFi pods to ensure a connection to my WiFi cameras and I can't seem to get it to find my new modem...any help appreciated!

Order Wifi Pods issue

I’ve tried to order the wifi pod through the connect app but never get the option despite some rooms having poor service or none at all. I was initially going to leave virgin due to poor internet and high costs, I was assured by the retentions team t...

Wifi pods

Can’t seem to order Wi-Fi pods. I have 2 rooms that internet is very poor 3mbps & 4mbps. Contacted vm told can’t order over phone but to use connect app but can’t find where to order them on there so please can someone give me the answer.

Resolved! Wifi pod

I recently received a wifi pod and it works brilliantly. Curious how it works tho. I have a hub 5, 1gig and using the 5Ghz instead of 2.4Ghz. My 5Ghz has now disappeared and had to connect all my devices to the 2.4Ghz. I'm still getting the 5Ghz spee...

Resolved! WiFi Pod Connection not working

Good AfternoonCan some one help me please I recently downgraded my account. I am now on 500mg volt package instead 1Tg Volt package. Customer service have sent me a new wifi pod.I installed as per the instructions and it doesn't work it just has the ...

JohnLuc by Tuning in
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Resolved! Orange light on hub

Hi,I have looked at previous posts regarding this & tried the fixes but the orange light is still there.I have been using the WiFi fine without issue, is this normal for it to continue to work without the light being a constant white?Thanks Lewis

Wi-if speed

Honestly what is the problem with this wifi!? I switched from sky to virgin because of the so called good speed. My hub is getting all the speed it should be, but the wifi to all of our devices is getting hardly anything! I’m constantly being moaned ...

baggyboo by Joining in
  • 2 replies
  • 0 kudos