Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Red light on router

Hi,My 3.0 has been showing a constant solid Red light for a while now connection issues but have cutouts. Checked online forums and keep seeing that this may be an overheating issue which can affect performance. My hub feels a little warm to t...

tayyab95 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Pods not working

After sky glass stopped working was told to factory hard reset hub none of 3 pods will work.have called lots of times and resolved nothing.I pay a lot for 1gb but can’t get any decent customer support.Tried everything recommended but

Resolved! No internet connection

Hi I've been having Internet connection issues most of today. Green WiFi light keeps coming on. Also the green arrow light underneath it is bold green. Tried all the usual hub reboot and all cables checked and plugged in. Thank you for any help. L20 ...

Emmac15 by Tuning in
  • 3 replies
  • 0 kudos

Internet Down

Internet down ! I have followed the normal advice. Tried resetting the hub. I get the green lights for a split second then they die off and I’m left with a white light. I need the Internet for work tomorrow and daughter needs the internet to finish a...

MF55 by Joining in
  • 4 replies
  • 0 kudos

Wifi pod

Hi,How do I order the WiFi max pods please? Two bedrooms have little or no WiFi after carrying out the diagnostic scan.thanks 

Hanjolo by Joining in
  • 2 replies
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Hub 5 Connection Limit?

Hi,Is there a limit to the number of devices a Hub 5 can handle?  When I log onto the router (, it does not show any connected devices.  Going to DHCP I just get a spinning wheel and nothing ever loads.  It used to work, but I think I onl...

sollevs by Joining in
  • 8 replies
  • 0 kudos

Connect Device to Hub

I have 2 mobiles and 2 laptops running on my Wi-Fi but none are showing on the Virgin Media Connect app. I am also struggling to understand how I can get them to show in the app, the instructions I’ve come across in the FAQ’s have been no good.Once t...

Jimski31 by Joining in
  • 2 replies
  • 0 kudos

Wi-Fi hasn’t arrived, ordered 3 weeks ago!

I ordered an extra Wi-Fi pod because we are having issues with Wi-Fi in one area on the house after we moved our router due to house renovations and restructure of the building, but the extra pod has never arrived, can I order another or can some che...

Renrieu by Joining in
  • 2 replies
  • 0 kudos

Modem mode not working AGAIN

I have already had virgin come out and replace my hub 3 with a different one (presumably refurbished or something). This "new" hub 3 worked for a while in modem mode and has now failed.I do not want a hub3 again as they are faulty equipment. They do ...

Neighbours on my wifi

Hello, How would i know if a neighbor was tapped in to mine, My new neighbor had virgin fitted at weekend, now when i use my phone upstairs on WiFi, I cant find my connection or i have to move around the room i'm picking up the neighbors WiFi before ...

jayjayj by Tuning in
  • 6 replies
  • 0 kudos