Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
No Internet and flashing blue
No Internet since yesterday afternoon ( area np44 ) Constantly flashing blue. This has happened about six times since I joined in June. Never recieve no emails or messages explaining the problem. Service checker always says no faults found. Never no ...
No Internet EH24 9EN
Hi I have flashing blue light on my Hub 5x in the EH24 9EN area. I have switched it on and off a couple of times, but still the same. Run tests, but it tells me it cannot connect to the house equipment.Is there an issue with Virgin Media in the area?...
Is anyone else having problems around Np40nh area?
It’s been like it since 7pm last night, called up and says it a fault abd still not fixed. Tbh I’m always having issues later with this company not good
Engineer visit needed for broken hub cable
Hello, I am trying to arrange an engineer visit for a broken fibre cable on my router (hub) and don't know where else to go as calling virgin hasn't been any use.Any help would be appreciated:D
Resolved! No internet for 6 days
I have had no internet for 6 days any help would be appreciated
Problem in area, now issue with equipment, no engineers for a week
Hi,There is a problem with the broadband connection in the area, it’s been down for 24+ hrs.It’s now saying it is to do with our equipment/hub and neighbours are being told the same.Engineer call out only available for 1 week away.Work from home, nee...
Resolved! Once again my broadband connection is intermittent. How do I request an engineer visit?
My broadband connection has been intermittent for some weeks. I've check the connections, rebooted and reset the router ...no success. The same thing happened last year, and turned out to be a poor connection at the distribution box in the road.I've ...
New to 1gbp i have a modem asus router but i am so confused what speed am i getting?
So, I have a cat5e cable running from router and got the VM in modem mode to my ps5 and my apple tv my apple tv gets 950 mb download only if I choose server razorblue if i do not choose that and choose tnp i get like 500 mb On my ps5 on wired i only ...
Order WiFi pods
Been having wifi issues in the rooms furthest away from the router. Have used the app to identify this but it doesn’t give the option to order a wifi pod. Spoke with customer service and they said I needed to have an engineer visit and bring the pods...
wifi pod speed drastically reduced
HI, Been using the wifi pod provided by VM for over a year now and a couple days ago ive had some connection issues with it. I would usually pull a steady 850-900 through the pod connected with ethernet but for some reason im getting 100-150 now. Res...
