Recent DiscussionsHigh Post RS Errors Looks like there is still an issue with my connection. This began after upgrading my 250 Mbps to 500 Mbps. Download speeds were dropping to under 100 Mbps, with many log errors. Engineer visited and...WIFI POD HOT & BLACKENED WALL Hey. This seems to be a common problem with these pods. I’ve had two of my three now overheat and damage my sockets/walls with black smoke? I’ve switched them all off for now for safety but this is i...SolvedHub keeps going off / updating I’m on a Hub 3.0 and everything was perfectly fine until about 3 or 4 days ago. I upgraded my Virgin Media plan from M350 to M500 since I was on a rolling contract, and ever since the change the hub ...Phone keeps disconnecting from hub/wifi Hi all Couple days ago me and brother (who live together) bought new phones, we bought the HONOR 400 5g. The phones are constantly losing connection to my wifi/hub. It's literally disconnecting eve...Hub 3 constant red light We have a hub 3 with a constant red light for the past 6 weeks. Internet and TV appear to be working OK, but the red light remains even after a reset. Trying to speak to someone is impossible, the...Please help Hoping that someone can help me i can’t go through customer services again. I am disabled and seriously ill . I have a flag on my account. I live in one of the bedrooms as i need to be in bed most of...Packet loss creeping in I have started getting some packet loss throughout the day in the last couple of weeks (since the modem updated to the latest firmware actually). I am running modem mode and I have also noticed ...Noisy WiFi pod - needs replacing? Hi, I have a hexagonal WiFi pod and the fan on it is going non-stop. I have unplugged it for now as it’s also getting warm. I see from previous threads with the same issue that someone gets in tou...Broadband outage since 20.11.25 in HX7 - any insiders know why? I’m in West Yorkshire (hX7) and my broadband has now been down since 20th November due to an outage in our area. Virgin Media keeps giving me daily “it’ll be fixed by X time” estimates, but every ti...Slow connection speed Has anyone had the attached, I just can’t get internet unless I reset the router an then I will get internet for a couple of minutes and then it will just go, and after it has cut off I go to the dia...
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