Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Hub 3 wont reset

Can anyone help please ?, my hub 3 won't reset no matter what. Even a remote reset hasn't resolved the issue !. Its showing the red/magenta light in router mode and as it stands I don't know if its overheating or not, is this a potential fire risk ?

deego by Tuning in
  • 3 replies
  • 0 kudos

Long term outage - can I cancel my contract?

Can anyone advise on my legal position regarding cancelling my contract. I am about six months into a long term fibre broadband contract and I have a total outage. Apparently there is a problem with the cables out in the street. I told Virgin my serv...

Lallyish by Joining in
  • 1 replies
  • 0 kudos

firmware update has broken hub 4

your firmware update this weekend has broken the hub 4. LAG connections no longer work preventing full network speed. Can you please.1) Revert the change. Give us back the old firmware.or2) Provide hub5 in order to obtain full network speed.Without e...

Timwilky by Fibre optic
  • 14 replies
  • 1 kudos

Resolved! Wifi pod not connecting to new Hub 3

My Hub 3 has just been replaced by Virgin Media with a new unit. My wifi pod (white) does not connect with the new hub and I believe from this forum that it needs to be ‘provisioned’ for the new hub.How do I go about doing this please? 

Resolved! Need to move Virgin Hub 5

Seeking to construct a media wall where my fibre broadband enters the property. It appears that there is about 1 metre of coax extending from the wall to the hub, however the hub needs to move as the whole wall is being boxed in and tiled (apart from...

Resolved! Black Friday upgrade "deals"

 Hi,Apologies if this is the wrong part of the forum to post this but couldn't really identify the right section. Has anybody looked at the black Friday deals for existing customers and can give me their view on the "deal" I've signed up to.I'm curre...

Wifi booster

Hi I’ve recently joined virgin. The WiFi in one of my bedrooms is really poor. I have used the VM connect app which shows the WiFi is 22 mbps whereas in the other rooms it’s around 137the connect app won’t allow me to order a booster as it’s saying t...