Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 34935 Views
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 28823 Views
  • 15 replies
  • 41 kudos

Resolved! New hub when upgrading package

Does anybody know if upgrading to Gig1 will allow me to get a new hub? We currently have M350 and a Hub4 however we have a few dead spots where we lose connection. Im sure the hub 5 (being wifi 6) would cover these areas.

roastspud by On our wavelength
  • 855 Views
  • 9 replies
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[Hub4/Gig1] Constant short dropouts

Hi all,Does anyone know if this is a 'normal' / acceptable amount of packet loss over a long period of time? I've recently been experiencing mini 'dropouts' over WiFi, where my PC/Laptop won't disconnect from the network but a video call or online ga...

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rdj96 by Joining in
  • 363 Views
  • 3 replies
  • 0 kudos

Hub 5 issue with 5ghz

Hi all. I have a very strange issue with my hub 5 which I have been in conversation with forum team about but I thought I would ask publicly.Some.of my smart devices that use 2.4ghz will not connect when 5ghz band has the same ssid. Also wifi 6 enabl...

fizz by Fibre optic
  • 1208 Views
  • 7 replies
  • 0 kudos

Network issue? Ticket WO58306500

At 21:00 yesterday our broadband went down. We’ve had intermittent outages recently which have been resolved by a reboot or a half hour wait, but this time it was out all night and still out now. I have contacted customer/technical services who said ...

Oboe83 by Joining in
  • 223 Views
  • 2 replies
  • 0 kudos

Resolved! Constant Drops In Internet

For the past few weeks, I have been having constant drops in the internet. Anything wired or wireless drops for roughly 10 seconds, disconnecting me from anything that I can connected to.My router is in modem mode and connected wired to a Deco XE75.M...

Resolved! Do we need a new hub

Hi everyone I was wondering if we need a new hub? We have had our hub 3 for some years now and we seem to lose connection randomly. Is there any way that Virgin media can remotely check or do we just need an upgrade. Any insights will be much appreci...

Odin5 by Dialled in
  • 386 Views
  • 2 replies
  • 0 kudos

Repeated Broadband Failures

For the past 2 Wednesday mornings my broadband has been disconnected for hours. I am unable to work as I can’t get any broadband at all. Virgin acknowledged the outage both times but why is this happening?? It looks awful as I work from home and have...

Constant wifi drops

Not been a part of virgin media but have been experiencing wifi drops,Called customer service, they said they would send a boost to the hub, fixed the solution for about a day then went back to dropping outDid the customer service whatsapp chat, rese...