Recent DiscussionsOrange light on the hub. For the last few months and particularly the last few weeks the internet keeps dropping out and the music being played goes on and off. I checked the hub just now and it’s a permanent orange. I then ...16 consecutive T3 timeouts issue for over a year Honestly, I feel like I’m being gaslit over the issues we are having. Have been seeing really short outages, 1-2mins (the router logs show 16 consecutive T3 timeouts and a full disconnection of the ...Cannot log in to VM Connect App I want to log in to the app to manage my hub but I am stuck on a loop of errors. I also cannot connect to my account on a laptop. Replacement Hub - waiting How frustrating spending 20minutes going through the phone options trying to speak to a human! The worst customer service call. i have been waiting for a replacement broadband box for month and whi...can u put a cat 7 the back of the hub 5x? can u put a cat 7 the back of the hub 5x as they give u a cheap cable but breaks after 6 months as i have the full fibre connection WiFi dropping out Hi, we’ve had an intermittent issue with connection for our WiFi for the last few yrs and it’s just unbearable now. We had a new router which made everything worse and the connection upstairs is ofte...Move router in home Hello, I need to move my router from upstairs to downstairs in my home as I don't get any WiFi signal in my new outdoor office even with a pod and a TP-Link extender. I can see that a few people hav...2.4g wifi keeps dropping off As per title. Have a hub5, and has been working OK up until a few weeks ago, when the 2.4g signal dissapeared. 5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and...Extending Range to Garden Office I've got a definite dip in Wifi speed in my garden office (about 5m away from the house - on the other side of the wall where my hub 5 lives) Both house and office are very well insulated House s...Intermittent WIFI & Poor Communication from VM Bit of a long one here but just for context, this is a problem that's been going on for a few weeks now. There's been some construction area in Wolverhampton with the roadworks and improving road con...
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