Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 38 kudos

Trying to keep track of what is on my network.

Why is it that you can only rename connected devices from the home screen?If you try and rename "unknown" you get no clue about what device it is, devices in the "connected devices" page have IP addresses and MAC addresses, but you can't rename them ...

Hub5 availability

When I upgraded my Virgin Media contract in December I was promised a Hub5. After calling every month have been told that they are still out of stock. Virgin Media technician came around to look at a broadband issue and said that they were available ...

Wifi keeps cutting out

My wifi keeps cutting out a lot, is this because it gets turned off every night? I’ve looked it up and I’ve seen mixed responses saying you should keep it on and it being fine to turn off. Does anyone else get this problem?

VM Connect App Hub Not Found

Now having trouble with the VM Connect App not being able to find my Hub 5.Under the Broadband Tab for My Network I get a dialogue box at the top of the screen under My Network that reads..."Hub not foundWe can't find your Hub.Please follow these ste...

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Neo187v6 by On our wavelength
  • 5 replies
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VirginMedia 1gig poor performance and disconnects Hub5

hello, I am experiencing significant performance issues with my connection.I had been posting on the forum earlier with no changes to my state and was told to post again as nothing could be done for me...Below information1Gig and my speed test (cable...

GlasCsGo by On our wavelength
  • 30 replies
  • 0 kudos

Hub 5 connected no or intermittent internet

I like a bit more information please as to why the HUB 5 is failing so I can chase down reasonable compensation and / or get a contract release on other VM accounts we have before I attempt another disastrous upgrade from 3 to 5 at other properties.B...

Mrzapie by Dialled in
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Hub 5 DHCP server issues: returning wrong DNS server

Hello everyone,I am experiencing a very strange problem, which I believe is due to a faulty Hub 5.In short: every device connected to Hub (both wireless and wired), gets the wrong Gateway/Router IP Address ( instead of and t...

Resolved! Hub 4 resetting itself

Over the last few weeks my Hub 4 will reset itself periodically, it just goes off and then reboots.  Usually in the evening, it has just done it, about 19:15, very annoying.  Has anyone else suffered with this with a Hub 4?  I am on the full package ...

PB649 by Joining in
  • 3 replies
  • 0 kudos

And yet ANOTHER internet outage in CR2

F010694629For goodness sake Virgin - just HOW many more outrages do we have to put up with in CR2 9DQ?? In the past 6 months I can count almost TEN different occasions whereby this post code has had an outrage - this can’t go on. It’s absolutely ridi...

Internet turning off at night

Hi, for the last couple off nights around midnight ish my internet has gone out so tonight I’ve tried turning it off at the wall and even put a pin in the back to reset but now all I have is a blue flashing light on the hub. Any idea what is causing ...

Sifu1 by Joining in
  • 10 replies
  • 0 kudos