Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Ordering Wi-Fi pods
I have done all the scans that confirm I need to order a Wi-Fi pod yet doesn’t give me the option. How do I order these? Why is nothing ever easy with Virgin
I have devices persistently attached to the router even after a factory reset …
This has been going on for a while .. After multiple factory resetting(s) I phoned the help desk who cut the line off as we had gone past 20:00 gmt.we have upgraded from our old account and with in days we had these devices again persistently connect...
VM Connect App Cannot Find Hub 4
My VM Connect App cannot find my hub 4. I am running the latest version of the app on iOS 17.5.1I have tried following the instructions on related forum posts, such as resetting my hub, clearing the app data and removing my VPN connections, but the i...
Guest WiFi enabled but not allowing connections.
I am a new Virgin Media customer and have recently had full fibre broadband installed. I have been given a hub5 box. Broadband speed and reliability for streaming and gaming are as expected.Using the Virgin Connect app, I have enabled guest WiFi. ...
HUB 5 Dropping connection regualrly BR3 Area
I keep getting disconnects with my HUB5. I use it in modem mode and my router tells me its lost internet. Also lots of bandwidth drops whilst streaming video. Looking in the logs at these points I see lots of warnings at times when I get messages fro...
Resolved! SYNC Timing Synchronization failure - Loss of Sync
Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...
Pod flashing white for over 24 hours
Called virgin 3 times and told them it might be not activated or registered but didn’t get anywhere pod still flashing white now does not even show on virgin connect app
Connect app
Hi allUp to a couple of days ago the vm connect app was working fine but now when trying to log in it responds withSorry. We could not connect you to the server. Please try again.When trying again it responds withWe can't seem to recognise you at the...
Can’t connect to WiFi pod or router
I’ve got a Hub 4 and I’ve just completed a 60 second restore as I can’t connect to the WiFi pod or router.The Connect app won’t work and shows errors connecting and I can’t get to the router on 192.168.0.1 Is the only option to get a Hub 5?
Hub5x
Ill keep this short as I spent the best part of 6 months dealing with you useless lot at Virgin. 1) When is the app going to start working with the Hub5x, can't use the app to control devices etc. This was meant to be made avaliable months ago...Noth...
