Recent DiscussionsWiFi Pods ( White) I upgraded to 1Gb in April 2025, the Engineer installed a WIFI Pod ( Black) removed 2 WIFI Pods (White). The 2 White WIFI Pods are still on my system, now the VM Connect app is trying to install a W...Hub 5.0 Connection Loss Hello Community, I've just updated from a hub 3.0 to a hub 5.0 and now I'm saying frequent broadband interruptions. Here are the down stream channels - are these normal? Router status 3.0 Downstr...WiFi down Recently we’ve had the odd day where the WiFi won’t work, and I found last night it’s happened again. Usually it resolves itself or resetting the box sorts everything out, but it doesn’t seem to be t...Intermittent broadband, latency issues, packet loss Hello. I have been with virgin broadband for about 8 months now and I have had nothing but an intermittent service. It is beyond frustrating as I have sky stream and suffer from streaming issues all ...Hub 3 constant red light My virgin hub 3 router has a constant red light on the front for the past 3 months. I have followed all the reset instructions and move its location but it has made no difference. It also regular cl...Help from moderator please :) Hello, our devices on the 2.4 network keep being disconnected. When I google it suggests there’s always been an update but wow it’s frustrating to need to reset everything. Aside from this our intern...8pm nightly drop out and very slow Hi, Had pretty decent fibre for a good while with Virgin up until about 6 weeks ago. Every single evening, without fail, the connection constantly drops in and out. Any device (TV, laptop etc) that...Disconnected my Online Game, and from Discord every day So every day I play online (Rainbow Six Seige, and often on Discord) with my friend. Recently (last month or so) I get disconnected from the game - in-game screen message reads "JITTER" in red on t...Intermittent connection I’ve been having this issue for months where my connection is perfect for maybe a few days to sometimes over a week, then it will just completely disconnect for hours, for days if not weeks. I’...Static IPs? Hi. I want a static IP but can't see any reference to this in my Virgin account. All I've found are references stating you need a business account to get one. and an additional £10 a month. Can you g...
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