Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Pausing Devices

I paused a few devices last night. This morning no devices were shown under the "paused" section of the app and most of them were connected to the Internet. One device is not connecting and there're still no devices under the paused list. I've reset ...

Virgin Hub 3.0 stuck on red light

Hi all,  I've had my virgin hub 3.0 (the white one) for quite a while now, and I've noticed that it has been stuck on the red light for a long long time now even though I can still contact. I have sporadically restarted it by switching it off and wai...

Resolved! WiFi Pods consistently going offline

Hi, I currently have a Hub 3 with 3 x WiFi pods.  Practically every day the pods go offline and have to be rebooted.  Totally affecting my work programme.  What causes this.  I’m on a top package. 

Dinger by Dialled in
  • 1 replies
  • 0 kudos

Resolved! Wifi Pod needed!

Hi allHaving trouble getting hold of a WiFi Pod.  I ran a test through the connect app in all rooms and it keeps disconnecting in the same room and switching to mobile data so clearly something isn't right!  The kids cant use their tablets in the roo...

bot24bel by Joining in
  • 4 replies
  • 0 kudos

Resolved! Help with WiFi pods, connection still poor upstair

Hey, is there any one here that can help me with these WiFi pods, currently have 2 pods and the router to cover 3 story 4 bed building!   Always had a problem getting signal on the top floor, 2 rear bedrooms on the middle floor and my WiFi cameras on...

Makka7779 by On our wavelength
  • 4 replies
  • 0 kudos

Virgin updates everyday

For past month my Internet cuts off 8.30pm to 9pm then this week from 9.30 to 10pm every night once going on I am a gamer and when I'm in a game and bought packs etc to loose them and having to wait to get them back I'm sure some can relate mw2 dmz a...

Hourly packet loss - Disconnects frequently

Hi,Been having an issue with my internet for months now. Rang a few times and had an engineer around a few months ago but this issue never went away and only seems to be getting worse. I used to have days or a week without the issue but this has been...

Shakil12 by On our wavelength
  • 20 replies
  • 0 kudos


Hi all.I'm fighting with accessing google domains from virgin media broadband. Setting up the router at my home is not the solution as other users might have the same problem and I cannot ask each one of them to set up their router. Did anyone resolv...

Mehcanic by Joining in
  • 7 replies
  • 0 kudos

Unable to arrange collection of equipment

I've been asked to return equipment. A set top box.I've had an email and text message to say someone will be touch with me from Contact Engine to arrange a collection date. I've heard nothing.I've received multiple emails asking me to return the kit....

Not reaching Gigabit speeds

I recently upgraded my package and subsequently upgraded from 600Mbps to 1Gbps broadband.My setup consisted of a Hub3 in modem mode as I use a Netgear Orbi Mesh system (RBK853) for WiFi.  This gave me a constant and steady 640Mbps down and 41Mbps up ...