Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How do I request an upgrade from hub 3 to hub 5 as advised
Is it possible to request a service of my router? I have had a technician pop in when fitting my relatives Hub as my internet drops in almost every room other than the room the hub is in despite already having use of the wifi pods and he has advised ...
Hub 4
Hi, Can anyone give me advice? I have a hub 4 which disappeared and cut out signal on Wi-Fi. I have reset unplugged it and still problems it been intermittently like the for a while and luckily, I have another router plugged in wire mesh also when tu...
FaceTime calls not working on WiFi
Help! I have rebooted and reconnected everything three times and no luck. FaceTime calls keeping dropping sound and connection is slow. Can’t check virgin connect app as it won’t even recognise my hub
Outage in my area for over two weeks now.
I’ve had an outage in my area for over two weeks now. Customer support is either impossible to speak to a real person or just outright unhelpful and rude. There’s no in-between. All I want to know is how long this is going to take. According to the a...
Resolved! 2 Months of T3 Errors - Virgin refusing to investigate.
Like many others in this forum, I've been getting disconnected from the internet several times a day, and looking at the logs on the Hub there's T3 errors logged around the time of each disconnection.I complained about this 2 months ago, and Virgin a...
FY6 area Broadband Issues
Anyone else in the FY6 area struggling with no internet? Our broadband went down on Saturday afternoon and no sign of it coming back on any time soon.The service status dashboard and automated phoneline both say there are no issues in the area but, o...
Lots of pre and post errors, dropouts etc, T3 timeouts, too many errors to put in the title
Can one of the staff please arrange to get the network checked and an engineer out, I've no idea if this is another cable from box to house error as it's been a few since you last ran new to the box but I get the feeling it's in the box up the road o...
Modem Mode Hub5x
Hi all, is there any ETA when modem mode will be coming to the Hub5x?I need to access my home server from another household, I'm using a VPN, however both households have the same subnet, so I can't access it. I'd be able to solve this by being able ...
Intermittent reliability
Recently had a VM engineer visit my property. Apparently a simple Hub swap was the fix, its been around a month now and the problems have re-occurred/maybe got worse.Here is the router status log. Any help would be appreciated. Hub is in Router mode....
Slow download speeds
Evening all,We have had Gig1 since April with no issues, but recently we are getting slow download speeds. I have had the hub5 set it modem mode since it's been installed with no issues. I have attached some screenshots of the speed and logs etc, any...
