Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Reserved IP Addresses
Hi,I am thinking of joining VM now that we have availablity.I would like to know if the latest Hub supports the allocation of reserved IP Addresses.Also does the hub record any statistics of how much traffic has flowed.I am using a Netgear D7000 for ...
how to get a complaint dealt with and connection fixed without the need to get ofccom involved
So i have been with virign on this package 15 months now and its due to end i the new year , i have had zero issues that whole time. then as of two days ago my internet has become unsuable, theres no chnages on my side or in my living situation. as a...
Hub 5 2.4GHz wireless speed now slow
Is there a known issue with the new Hub 5's and 2.4GHz wireless? For no apparent reason it has dropped to less than 50Mbps. A test just now yielded 21 Mbps. Fortunately my new laptop can use 5G but older devices not so much.Note: wired and 5G is just...
Re: Constant outages
I'm having the same problem. For example on 17, 18, 19, 22 and 23 October, there've been outages of a a number of hours. I get a text saying "great news. we fixed your services". Usually that's right in that they are working...but they break down ...
Re: Superhub 4 is rubbish
We are also having issues with the Hub. It suddenly stops broadcasting a wireless signal and stops us using our landline. I have to keep turning it on and off. We need a new hub, because this one is useless, especially as it cuts us off from the outs...
Wi-fi but no wired connection
Had a Hub 3.0 for a couple of years and it was working perfectly. Recently, the wired connections no longer work, but wi-fi does. Tried the long press reset for 90 seconds, and it connects through wired for a few seconds during the end of the start u...
Resolved! Intermittent Connectivity Issues
As the subject says, I'm having intermittent connectivity issues. It happens throughout the day at random times, and connectivity is lost for 5-10 seconds. The major issue is Teams meetings are freezing.Set up is a Hub3 with Google WiFi. Pings to Goo...
02 customer x 4, why no Volt pod?
No/poor signal at rear of house (as checked using the VM scan).I have 4 02 lines (pay monthly) registered at the same address as my VM broadband.Why am I not eligible for free pods?One of the main reasons for opting into VM broadband was the 02 perks...
Google Wifi Drops Each Time Broadband Drops
I've used Google Nest Wifi for many years with my current Virign Media router (in modem mode), but I have noticed through this time that when my broadband connection drops it also makes my local wifi connection turn off too.In my mind the way it shou...
Resolved! Terrible Service
So I have lost broadband again, it was off most of Saturday, all Sunday into Monday morning then slow speeds yesterday, engineer been and it has now dropped out again. Had to wait over an hour to get through to someone, they then had to transfer to a...
