I have a solid red light on my virgin media hub.I’ve also been having issues with my WiFi dropping on a regular basis. I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. Unfortunate the red light is still coming up.
Forum TeamHi Dcaret 👋 welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about the constant red light on your hub. We will need to run some further testing on our side and then we can arrange an engineers appointment or replacement if needed!
I will send you a PM to offer a bit more help with this. Please keep an eye on your Inbox in the top right corner of the page 📩.
We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
Forum TeamHi All 👋 just returning to this public thread to keep it updated.
Thanks to Dcaret for PMing with me 📩 we were able to confirm the details needed to arrange a replacement hub, which is on the way. Hopefully there are no further issues! 🤞
Thanks for your patience whilst it arrives. Wishing you all the best!
