Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Virgin not available at new address

I'm moving home and want to bring my existing Virgin Media bundle with me to the new address but it says that Virgin is not available at my new address, however it is available to all the surrounding houses and postcodes.How is it available to all ne...

MDH99 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Connection to service

Over a month ago Virgin Mobile engineers were connecting my street to the network. I asked him if we were were good to go and he said yes. I further asked him when we would be going live and he said "who knows"Perhaps Virgin Media can answer that que...

No Ranging Response received - T3 time-out

Hi, Can someone help me with this issue. My internet loses connection multiple times a day and this has been ongoing for over a month. We've had a Technician come and have a look who couldn't identify a problem, and have been told the issue would be ...

W3 outage problems

Hello, Ever since I have virgin broadband set up 6 weeks ago it has been unreliable. It drops out and takes a couple of hours to come back, meanwhile my work day is totally messed up. It is not possible to work from home and this is incredibly frustr...

Abigo by Joining in
  • 2 replies
  • 0 kudos

Hub 4 fan constantly runs

My hub 4 fan is constantly running and is noisy. It is NOT in a hot place and has plenty of ventilation. As the hub is in my living room and cannot be relocated to another room it is incredibly annoying. Any help would be appreciated. 

cnick by Joining in
  • 6 replies
  • 0 kudos


I need a VM engineer who can come out and hopefully fix the high latency issue on our cabinet 

User321 by Joining in
  • 11 replies
  • 0 kudos

Firestick can’t connect to wifi

I reset my firestick to factory as it kept saying network error. No internet. I restarted my hub. Did a speed test. All ok but still when o enter my password for my wifi the firestick gets a connection timed out errorPLEASE HELP!

Suzibloo by Tuning in
  • 12 replies
  • 0 kudos