POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
I recently upgraded to giga byte wifi with Virgin Media and I'm currently really disappointed with the service.I keep receiving split second dropouts throughout the day and night where I will lose connection for anywhere from a few seconds to a minut...
Entirely frustrated by the poor service and no compensation. They say compensation after 2-days of continuous outage which is absolutely ridiculous. So we get just under 2 days outage at a time with no recourse.Virgin media need to be held to account...
Hi all, I’m terrible with networking and never had to self install a fibre connection before. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible.However, checking the property’s inv...
Hi,I have recently upgraded to the hub 5 and see multiple connection drops across the day (on average 8 lots of dropped packets across the day) with periods of high latency also.Are you able to look into this? if so what details are needed?Thanks.
HiI am thinking of upgrading my 550mb connection to 1gb but I believe when you do this you need a new modem (I presently have a Hub 3). Do Virgin Media send you one for self-install or does it need a tech visit?Thanks in advanceJohn
Hello all,I've just got the Hub 5 router. I was wondering because the router is 2.5Gb/s, is there a way to use it purely as a router without the WiFi being enabled?It looks as though you can put it in modem mode, but only one port is active in this m...
Since I’ve had virgin I’ve had multiple issues running smart devices. On my previous hub 3 I ended up running in modem mode as certain smart devices wouldn’t connect with the hub all of which 2.4 . After numerous random drop outs on all 2.4 and 5 I h...
Hi all, Had a hub 5 on 1gb circuit for a few months now and it's all been intermitten since getting it. Router light stays on and all devices will disconnect.Tried all the norms hard reset ect. And status shows fine in my area.I have had confirmed by...
I have Volt benefits from being with O2 and VM. Apparently one of the Volt benefits is free mesh pods for the home to ensure quality connections. Anyone know how to claim these? There doesn't seem to be an area of the VM website to do this, and I'm u...
Hi allso I recently had sky who could only provide 50mbs in my area. So I have moved to virgin to get quicker speeds. Now I have the basic 250mbs with a hub5internet around the home was ok for day to day use but I had to reply on a TP powerlink AV600...
