Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 15 replies
  • 41 kudos

Intermittent internet

On my Virgin Media WiFi network, there often seems to be a drop in internet connection even though the devices are connected to the WiFi e.g. webpage will not open, WhatsApp says connecting, buffering on streaming sites.The drop in internet connectio...

Hub 4 not appearing in app or wifi pod

I replaced my hub 3 with a hub 4 a few days ago. Since doing this the hub cannot be found in the VM Connect app. My devices are connected to the hub but it is a no show on the app. Also, my wifi pod will not connect with the new hub. 

Resolved! New hub 3 stuck in ‘Update in Progress’

Hi,I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there.For some reason, my hub 3 has no internet. Whenever I connect...

Linforth by Joining in
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  • 27 replies
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WiFi Pod Signal Suddenly Weakened

For the last couple of days, my WiFi pod signal is showing as only “Fair”, despite me not having moved it or done anything different with either the Hub or Pod.I’ve tried plugging it in other sockets, rebooted it, rebooted the Hub etc. Nothing seems ...

Moving Modem

Hi,We have two virgin media connections in our house. One in the living room which does the TV, and the other in the main bedroom for broadband. I'd like to move the broadband modem to the living room - so use a splitter to connect to the broadband m...

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Hub 3 Alternative / Upgrade

Hi, firstly I would like to say that i am a novice when it comes to tech like this so if any answers could be dumbed down as much as possible that'd be great.I'm having problems with my Hub3. It's an intermittent problem but still very annoying. I wa...

Outage in my area

There is an outage in my area, a few hours is fine but I gave virgin a call yesterday about it, and the guru reassuring me it would be ready by 3am following day. It has now been 7 hours after the initial time it would be GUARANTEED that it would be ...

My VM experience so far as a new customer

Hi everyone. Yes, this is a long post, if you don't like it then please do not read any further.We are new to VM and signed up due to being out of contract with BT. VM has recently installed new fibre cables in our area with the UK-wide expansion rol...

VM420 by Joining in
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  • 1 replies
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