Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! superhub 5
Took out the gig1 package awhile back and in the order we should have received a superhub 5 and we received a superhub 4, how do we go about getting it swapped over to the hub 5 that is stipulated in the contract?
Can anyone from Virgin Media fix the constant disconnection problems?
After over a month of problems with this issue, I'm asking for help from anybody here or anybody at Virgin Media that might be able to help get this constant disconnection problem resolved. Virgin website says INTERMITTENT ISSUE IN MY POSTCODE AFFECT...
I want a Hub4/5
For about as long as I can remember, I have had connection problems with my Hub3. The WiFi is pretty good and the connection stable to my devices. However the internet regularly drops out. It is completely random and unpredictable. I’ve had the Hub f...
Fluctuating download speeds, wired device.
Hi thereHaving problems with router. Download speed fluctuating from 420Mb/s to 2Mb/s for wired devices. Rebooted and reset to factory defaults but no change. Also tried different cables but no change either. Any advice, please?
Resolved! VM Network team help needed in London area - total loss of internet - T3 T4 critical errors
I am posting it for the 3rd time, as for some reason the posts were flagged as spam. I will try to post the stats in the reply.About three months ago we ordered 1GB package. It worked fine for a few weeks and then for a couple of months, we had all t...
Hub 4 flashing red light at midnight
Using Hub 4 on the 1GB package. We had a new cable pull done about a week ago to improve the signal strength to our Hub to make it more 1GB ready. Since that point we've had a couple of outages that have lasted a few hours, but on both occasions it's...
Virgin Hub 3 Modem Mode Slow
I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router m...
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
