Recent DiscussionsPause/unpause not working in Hub5x Pause /unpause of connected device is not working through VM connect Apple App, when this feature will be available? Issue with my works laptop/VPN Hi, I have a hub 5 and get speeds of 350mbps using my phone, but when I’m using my works laptop it keeps crashing. My IT department have advised that VM are not letting my connection pass-through. ...SolvedPause and Unpause not working on my Hub 3 Hello Virgin Mobile the pause and unpause on my mobile app stopped working. This has caused me serious concern as this is the time I need it most. survey satisfaction I wanted to give positive feedback to the engineers Daryl and Charlie I.d. 95908, but I was unable to find the survey. I wanted to give him "very satisfied" for being very professional during their ...Errors, could a VM have a look please. I think there is external noise. The errors are intermittent and come in bursts. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 22...Hub 4 or Hub 5 in modem mode. I have 1Gig Internet and a mesh system so I'm using my hub 4 in modem mode. Is there any difference between hub 4 and hub 5 when used in modem mode. SolvedVery poor WiFi reception in new room after cable being moved Hi One of your engineers recently moved a VM cable down to a converted garage, which is now a sitting room but the WiFi signal is terrible - it’s fine in other parts of the house but not in this new...WiFi issues during an evening We always seem to run into WiFi issues of evening, after 8pm. It's that bad that it has even effected us watching recorded items on our Virgin box. Hub is not obscured, everything is connected corre...Hub not found in Connect app I am trying to resolve wifi issues using the VM Connect app but it showing ‘Hub not Found’. I have tried rebooting the Hub, deleting the app and reinstalling it after rebooting my phone but no luck. ...Question about two recent engineer visits... Recently had two engineer visits. Both of them I felt like I knew more about the problem than they did because their skills were just standard basic protocol. Anyway neither of them fixed my issue ...
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