Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Wired ethernet on PCs sometimes show no internet

I have a hub 5, and have 2 PCs, one that connects via a netgear switch which then plugs into the Hub 5, and another Draytek router which I am using as a switch to have better Wifi, and another PC plugs into that.What I have noticed that on the PC con...

mda99das by Up to speed
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Superhub connection keeps dropping

Hi, my Superhub loses connection every 5 minutes for a few hours at time. Some days it's fine.  The double arrow LED goes to flashing green, then back to blue and then 5 mins later it drops again. WiFi is fine (I have external mesh WiFi). The hub is ...

Resolved! Wifi speeds

hi to gig1 and how do i order a wifi pod.. will it help only getting 300 mbps?? my living room but a disappointing 9 mbps in my conservatory..  should i be hitting 1 gig everywhere?? ..many thanks for your info 

Hub 5 Internet Unsupported Status

Hi,Since switching from a Hub 3 to a Hub 5 we have had unstable internet. Depending on time of day (presumably load), the internet drops for a couple of minutes often as frequently as every 5 minutes.It has been like this for 4 weeks now.An engineer ...

How do I escalate urgent need assistance?

We have a disabled family member who relies on consistent broadband to operate lights during the night, call for assistance when needed etc. We have been experiencing intermittent drops in our broadband over the last 5 days which is compromising the ...

Hub 4 wifi pod conflicting settings

Hi Community,We have a Hub 4 and the coverage was poor in our apartment, so Virgin have sent 2 pods (another post for the issues with these orders, oh jeez!). The first pod seemed to install fine from the box instructions, but has not been working (b...

This doesn’t seem safe

 This is the box near my home - anyone know what can be done ? I suspect people are tempering with it and therefore causing internet issues. 

NS86 by Joining in
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Resolved! Connect app unable to find Hub5

We upgraded from the hub3 to the hub5 a couple of days ago and since then the connect app can’t find the hub. Uninstalled & reinstalled the app, rebooted the hub, not using a VPN, connected to home Wi-Fi. Any suggestions please?

katotash by On our wavelength
  • 4 replies
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