POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
I have recently started to have problems with my wi fi. it is telling me "Internet not available" ?1. I recently downloaded "Virgin connect" app. I think I joined the "wifi hot spots" which I don't want.2 My "Guest" network is still working ok 3 I ha...
I am having the same problem with variation in speed, call hotline and it says no issues in my area but run a speedtest...Sat in exact same spot and saw massive differences that is affecting my work Zoom / Teams calls and get an 'unstable Internet co...
I can only connect to my box in the room where it is is situated. I am trying to scan other rooms to demonstrate this to Virgin so that I can get some help. But every time the scan just doesn’t connect and that’s it. how do I tell VM that the reason ...
Hi,First time posting.I've just moved into a new property, taking my old hub 4 with me.I noticed that the previous owner had a 3db Forward Path Attenuator on the old hub 3 that he left, so I continued with that on my hub 4.I've had a quick scan of th...
Hi all,Over the last week my broadband connection has been dropping out. The Virgin area status checker say's there are no known issues in my area. Here are my router logs, anything look amiss?Downstream bonded channelsChannel Frequency (Hz) Power (d...
Hi looking for some helpWe run on Hub 4 & today have a DNS server issue only on 1 Web site following a series of dropped connections on the router this week.Do you think a factory reset may work?Thanks
Asking for help required My Wi-Fi was down from 10 am till 11 pm11 last Tuesday when it was fixed but I have no idea what the fix wasit went down at 10 today so I rebooted with no success, discovered that the 2.4ghz is working but the 5 ghz is not, f...
Someone I know their WiFi was slow and playing up so they contacted virgin and was told they are out of contract with virgin now they have a new router and mine is slow, and I think I'm out of contract but I can't get a new router. [MOD EDIT: Subje...
Can someone from Virgin Media please confirm if there is a software bug with the Pods? Since last few days all of my pods are showing fair. Wi-Fi optimisation isn’t working ..I’m not actually getting any network issue but this is still reporting as ...
HelloI've recently had Hub5 installed to replace a faulty Hub4. I enabled WPA2/WPA3 mixed mode for the 5GHz channel in the Advanced WiFi Security Settings, but although my devices support WPA3, the router will kickout both my Pixel 6 Pro and the lap...
