Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Register
I recently made a contract for broadband and I am still waiting for the installation kit which seems to be delayed. I tried contacting customer service but I am required to provide my account number and my area reference which I cannot find on any do...
Lies from vm - replacement Hub 5 delays
So on the 27th they say requested a replacement hub5, delivery will be Friday, no delivery, they say it’s ordered when call back. Nothing Monday. Tuesday the door bell goes. And what is delivered. Not the hub5 but the power adapter for the hub5. Call...
Internet keeps dropping and router shows yellow flashing light
My internet keeps dropping off regularly and when I try to restart the router there is a yellow flashing light.Contacting virgin media is the most frustrating thing ever. Chat never replies. I try to call, select that I need technical help and I only...
Intermittent broadband
S61wifi has been intermittent since last month since they said engineers are on problem in your area streaming on tv has been a nightmare I’ve been on test last 3 days as it’s got worse All I get is a result saying account ok kit ok we have a proble...
No internet for last 4 days
Since Monday I am experiencing massive problems with the internet. Customer Service is a one big joke - SIR, HAVE YOU TRIED RESTART YOUR HUB? (Award for best IT goes to ... some country not even close to UK)So.. connection is non existent.. if there ...
Engineer Appointment - booking disappeared
My broadband has not worked for nearly 24 hours, I booked an engineering appointment for today, this appointment has disappeared and I have no idea if someone is going to come out. [MOD EDIT: Subject title changed for clarity]
Resolved! Help please....Internet dropping out constantly
Hi Everyone, I've been having problems with my Virgin BB since last Wednesday (everything was fine, renewed my contract and have had problems ever since...typical!). I've been with Virgin for years and this is the worst its ever been. I'm having to h...
Virgin Hub 5 - WiFirandomly stops
Not sure if others are experiencing the same issue, but randomly my internet stops working. My devices stay connected via WiFi but there’s just not internet connectivity. I don’t have anything running via LAN so can’t comment if that’s the same. I...
Port forwarding advice for Hive
Hi, there was a 24hr outage 3 days ago in my area (lost tv, broadband and phone) since it gas been restored my Hive hub (heating) no longer works, it is connected to the hub via LAN, I contacted Hive who said I need to enable port forwarding. I rang ...
WiFi Pod (one ethernet port) connection to the router via ethernet port
Hi,I'm sure I read somewhere that its possible to create a backhaul by connecting WiFi pod to the router by ethernet cable. My garden office is far from the router but there is ethernet port in the garden office connected to the Virgin router via unm...
