Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Devices not connecting to wifi booster

 None of my devices are connecting to the wifi booster. I know because on the virgin connect app it’s showing every device connected to main hub and none connected to the booster, even if the devices are much closer to the booster than the main hub. ...


Returning equipment autofill error

So, I've just moved to a new place that doesn't have Virgin Media and tried to have the box to send the equipment back to the new place, but when I try filling out the form I get an autofill error when I type in the name of the house I've moved to. I...

Pods - not received

I spoke to a operative on chat mid June and it was agreed that a second pod would be issued to see if that solved my problem. I chased up towards the end of June and was told the pod had been ordered but didn’t know when I would get it.  It’s now the...

swivel by Tuning in
  • 1 replies
  • 0 kudos

Poor wifi speed

I am getting poor WiFi speeds, especially in some parts of the house. Would a new hub improve the situation and if so, how do I get one?I have M250 fiber broadband and would be happy with advertised speeds , but what I am getting is 58.3mbps download...

DarrelK by Joining in
  • 2 replies
  • 0 kudos

Internet cutting out every few mins.

Getting a disconnect every few mins, tried to start a chat with VM but no response at all.Problem is with wifi and wired and has been getting worse over the past few days.Unplugging doesn't help and neither does a hard reset on the router.03/07/2023 ...

mrcedric by Joining in
  • 1 replies
  • 0 kudos

Internet keep disconnecting

My internet connection keeps dropping while working from home and using a remote desktop. This is generally while using WiFi and I still get the same issue when sat next to the router or using an ethernet cable. If I tether from my mobile I never get...

Wzht2505 by Joining in
  • 9 replies
  • 0 kudos

Cut off date

Hello i have received an email telling me my services will be terminated today if i dont pay outstanding of 41.91 but my virgin media app tells me its not due until 6th july can someone help me asap please.

Danxtr by Joining in
  • 3 replies
  • 0 kudos

Resolved! Intermittent broadband

Good morning.No information from VM .Service number and service status both saying no issues.When clearly there is intermittent broadband.Unable to work from home.Having to buy more data from my provider.Has anyone got the Midas touch to try and find...

cathrh by On our wavelength
  • 3 replies
  • 0 kudos

Is the order on my account for a wifi pod?

Can anyone assist? I had a private dialogue with one of the virgin members on this forum about networking, and he said he would arrange for me to have a wifi pod (26th June). I have seen an order recorded on my account dated 26th June but with no det...