POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi I’m a new virgin media customer and I’m on day one of using the services.Each time I try and look up online relating to virgin media I get a error page come up saying Your browser sent a request that this server could not understand.Size of a requ...
When my Ring webcam connects directly to my hub the WiFi signal is strong. But when it connects to my Wifi pod the signal is week and I can use the webcam. Is there any way I can choose what connects to my virgin wifi pod?
It’s been 3 days . No internet at all.. Yesterday I called customer service and back to normal for few hours . But today same problem. I just chance my package and downgrade my speed from 100 to 50 .. Essential one … do you think , reason is that?
Hi despite a change to a Hub 5 our and our neighbours broadband in HA4 7 continues to drop off before the Hub change we were advised we had over 100 drops Losing broadband also stops accessibility to recorded content. Whilst a sub has been provided i...
Hi,Earlier mid-day the virgin hub 3 had a static red light, called tech support and told me it will go away!, The router is almost 4 years old and now having issues with wireless connection which has interference with my device connections.The person...
Hi As a result of having no Internet in the back half of my house I spoke to a virgin media customer service representative, and after doing several speed checks they said they would send out a wifi booster to solve the problem.3 weeks has now passed...
My partner has gone completely through the cable as it was just below the surface of the grass. No services at all now and dont know what to do about it, any advice please ?
I'm being made homeless, due to no fault of my own, as a result virgin will no longer be able to provide their services to me so I have tried to cancel and they want to charge a cancellation fee, which I am not happy about. Does anyone have any advi...
Upgraded to GIG1 with Hub 5 and have about 35 devices wired and wifi, which I connected up 2 weeks ago. I set my SSID and password but some of my devices could not obtain an IP address.Held down the factory reset button as advised online, entered my ...
The DHCP server in the Hub5 device stopped working, no clue how. So whatever devices I need connecting to the internet I have to assign them a static IP. The devices for which the DHCP lease didn't expired yet are still connected but soon enough that...
