POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I need an engineer to contact me, how do I do that?
Hello I wondered if a member of the virgin team could help as the guys on whats app keep telling me contradictory information.a member of your team put through an order for WiFi pods as part of my package, for my home office that wa not getting any W...
I have the same problem - support is useless, not had a single month without problems - limited Wi-Fi since 2am this morning - hate Virgin and can’t wait to get back to sky 9 months and counting
Woke up this morning, wired connections all fine, unable to connect via wireless on any device.Rebooted router, exactly the same.Its a Hub 3.0Logged into the router and under Wireless Signal, Smart Wi-Fi was enabled and everything under 5 GHz was gre...
I have no Internet connection When I reboot Hub 5 with VM Pod's are connected when Pod's are switched off than Hub 5 connected to Internet. Than switched on the Pod's why?Anyone else this problem?
Every few days my wifi drops out. When I'm on my phone, pages don't load up. I go into settings, click on connections and my wifi says connected with no internet. I have to switch my wifi off on my phone and back on again for it to work. I also switc...
HiFor several weeks I have had short, but frequent, broadband outages. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. Since early June we have all been told ...
Had a 3.0 hub for a few years, wifi and ethernet cables working fine. (i have a wifi deadzone in my room so run an ethernet cable into my macbook via an adaptor- been working fine for ages. the room in the house doesnt work with extenders either) Cha...
My daughter is moving into new student accommodation. They moved their stuff in and there was a virgin hub already there. They have a new account with virgin who are going to send a new hub to start their service towards the end of July. Can they ...
HiAll throughout the day my WiFi is constantly turning off for a few minutes and then back on again. Any idea why this might be or how to resolve it?
