POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, A few weeks ago a technician came because we had a box coming off the wall outside.What we didn't expect was that we'd have to move stuff around in our living room because apparently phone lines have to be plugged into the router.He did a few thi...
Good evening, My Hub 3 has stopped working altogether. There are no lights illuminating at allThe power adapter is fine, as it powers up an old hub, so the hub itself is faultyCan I request a replacement hub through here please? Thanks Chris
Might be the wrong “board” (sorry, first post) but I need my router to be moved across a room ie an extension to the coax that runs from the wall box to the splitter. Probably need about 10-12 m of cable as needs to go round the skirting. Can I do th...
Had V250 installed and was told by the sales advisor that this would be more than enough for gaming, streaming, cameras etc. previously had Sky which was 79mb at best so 250 would be ample. A couple of issues since January when installed but for the ...
I need to book a technician to move my wifi hub from upstairs to downstairs. The wifi signal is poor downstairs and need it to be improved for my ring doorbell. It was due to be moved last December for my phone landline and was cancelled at the last...
Within the past 4-5 weeks my internet has started to drop when gaming in particular and it has become unbarable to use. Here is the key information.Connection drops for 5-10 seconds perhaps 5-10x per hour (Getting worse over time)Using a HomeHub3 in ...
Hi - just upgraded from a hub 3 to hub 5 with 1 GB speed on Friday and had massive speed issues ever since. Generally fine in the early mornings and evenings but grinding down to <5Mbps during the day and sometimes not working at all. The hub 3 was...
Can someone from VM please contact me as I am unable to order my 1st WiFi pod via the connect app. I am on the volt 500 package so am eligible for the WiFi max guarantee.
Hi I'm struggling to order a wifi pod for my hub 5x, Tried to order through WhatsApp and on the phone buy I've never received one. I'm hoping a mod can help me out.Thanks
Not sure if this is the right board, apologies if it isn't.Random issue here. I've lost access to my laptop which has some crucial websites I need for work. I accessed the sites a few months ago, would I be able to find them in admin mode from my rou...
