Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Hub 3.0 red for 6 months

.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn...

Broadband keeps dropping

Similar to other people i am experiencing fairly regular drop outs in my hub, with the internet going down for anywhere between 30 seconds and 3 minutes, it does reconnect itself. The help on the main site suggested a factory reset which i have done ...

walks_10 by Joining in
  • 5 replies
  • 0 kudos

cable been cut

my cable had accidentally been cut tv been rejoined but it's temperamental how do i go anoth booking an engineer 

Red light on hub

Hi I have noticed that my job has a red light on all the time I have unplugged and rest a few times but the light is still there it is not hot or over heating can you help me with this please 

Sharon30 by Joining in
  • 3 replies
  • 0 kudos

I'm not happy

They have been chasing me for feedback for a long time.OK.My contract started on 21.03.2023.The service is excellent, the price is low, no problems - I was happy.It turned out that in February 2024 I had to leave the apartment where I lived. Since I ...

Red Light on HUB 3

Hello, We have had a constant red light on our Hub 3, and it is warm to the touch, for a few weeks now. Have tried resetting with the pin rest have also left unplugged for a few hour but as soon as it starts back up the red light is on. 

Schand1 by Joining in
  • 1 replies
  • 0 kudos

Red light on hub

Having read a few comments here it seems this is an overheating issues. My hub is not hot  I have done several resets and even done the pin reset and it's still redHelp!!!!

SamiJo85 by Joining in
  • 1 replies
  • 0 kudos

Cannot use VM Connect while moving

I am moving house and the new property requires engineer visit, which will take 10 days. The website says I should be able to use VM Connect which would be great as out neighbours have virgin. However when I login to the app it says... Account is ina...

Virgin Media Connect App

I received a new router this morning (due to old one overheating) and have installed per the instructions. WiFi currently working fine but using the Connect app is providing difficult all round. There is a yellow box with an exclamation mark showing ...

mrsb19x by Joining in
  • 2 replies
  • 0 kudos

Resolved! Connect app can't find Hub 4

The Connect app is basically useless. It can never find the Hub 4, no matter what I do.I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.Need a resolution to this, as its the only w...