POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
So I’ve just moved flats and set up my new VM hub 3 in Newcastle city centre which worked perfectly on day it arrived. Then the following day it stopped working and it seems that there has been an internet issue in my area where there has been fibre ...
I have a weak signal in the kitchen and no signal in my dining room. I have scanned using the connect app but cant order boosters. Would anyone have a link to do this or is there someone else that can help with this please?
Hi,my Hub 3 has died. Power supply checked and is ok. No lights on hub 3, checked cable, power switch etc. it has completely stopped working. No single red light or other light.please advise I need the service back asap. peter
HiMy Hub 3.0 has a solid red light.Everything seems to be working correctly, including ethernet and wireless connections.I'm in router mode and have followed all of the steps as advised.• Turning the power switch off on the back of the Hub.• Ensure t...
I have a red light on my hub. I have tried to re set and it has free space around it etc so nothing is blocking etc. Please can you help as I can't get to talk to anyone? Thank you in advance.
We had a hub 4 installed in Nov 21. The fan has been running non stop since then which doesn’t seem right. It’s very annoying and everyone that comes round comments on how noisy it is. It is in our living room which isn’t overly warm. Thermostat ...
No wifi
Hi,I problem I had in the past had returned in the last month or so. My speed and latency on my 1Gig/Hub4 connection are generally good but I get about five seconds of drop-out every 20 minutes or so, with a bigger drop out at hourly intervals. It ma...
Hi team,Please may i cancel my contract and return my wifi box. I have a masters in computer science and I can't navigate your services, how is it this complex? This is besides the point though cancel my account please, none of the customer service s...
I have a new Hub 3. All works well during the day but, in the evening, the internet speed is sometimes slow or stops altogether in our living room where my wife uses her Samsung Galaxy 3 mobile. We have a TP LINK network extender which was connected ...
