Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Is the Virgin Media hub causing fuse to blow
The 30a general ring fuse and blown several times in the last few months. This has coincided with my new hub being installed. Is this a coincidence?
Disconnected phone from wifi via virgin connect app and now cant get back on.
Hello. So in order to try and make my download speed quicker on my xbox, I decided to disconnect all other devises using the virgin connect app. I did not realise at the time that in order to reconnect these devises, the app would require me to be on...
Inside cable was cut before I moved in
Hi all,New WiFi box arrived (hub 3) to our house yesterday, where we were eligible for a quick self-start as there's the brown virgin box outside. Upon trying to install it I found there wasnt an inside installation box and what's more, the white fi...
Hub 3 has red power light
My hub 3 power light is constantly red. I have done all of the recommended actions to no avail. It is in router mode, it is kept free from obstructions and is very warm (but not hot) from the top of the hub but the rest is fairly cool and normal. Hav...
Resolved! Media Connect App fails SIM check
Actually this is about the Virgin Media Connect App but that doesn't seem to have an entry in the board selection (of the 5 Virgin apps in Play Store only one is listed under Apps in this forum).In 'Media Connect' I am trying to login using my SIM de...
1gb broadband but still buffering
We still have buffering when trying to watch Tvrouter is Approx 2ft from tv and we have 2 x wifi pods still buffers ….what can I do ?
Resolved! Wifi pods and hub 5
Apologies in advance as I know this has been posted previously. had hub 5 installed to day and now no pods work, they have been flashing white for the past 6 hours and not showing in connect app. Worked fine with hub 3. Engineer stated they’ll work i...
Have I done a bad thing? 1GB New Customer
I signed up for to Virgin last week and expecting the install next week. I was talking to the engineer that came around yesterday and he thinks I will be the first person in my town that has taken up the new FTTP offering. We are a small ish town and...
Resolved! Red light
Hi,my WiFi hub has a solid red light showing all the time. What does this mean and how can I fix it?
Engineer visit
I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do m...
