POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Ive just read an article about virgin promising 30mpbs in every room, if you dont get this you can get 3 wi fi pods free , and £100 credit on your bill ?????? No way am i ever going to get 30 mpbs, can you send me 3 pods , and £100 credit on bill ??...
Hello,For at least the last couple of months my Superhub 4 keeps rebooting itself. It used to be late evening or early morning, now it seems to happen at any time. it’s most days and getting really annoying now, any ideas what might be going on?Thank...
Recently upgraded from 360 to 1gb and we are having issues, gaming dropping out, 1 adult in-house plays and teaches on a certain game and is struggling. He's even connected with ethernet and still drops out. No issues when on 360 and different hub T...
Hello, I have been a customer of Virgin Media only two days and its driving me up the wall.The hub 3 is connected fine on my iPhone, tv and playstation 5, On my partners iPhone and my gaming laptop it states the Hub wifi is connected but theres no in...
Hi all , I am trying to look at my connected devices in the VM Connect app but I am getting exclamation marks against each device 
I have the red light issue. I work from home.l and have intermittent outages. I've restarted multiple times and reset with no change. The router is in a well ventilated location out of direct sunlight. The router is quite hot. The online service stat...
Is anyone please able to advise from the BQM and router data as follows what our issue might be/what can cause sudden problems like this, including booking a technician visit if it's needed?Have had the same VM connection for around 8 years, no major...
I went to the O2 shop to change my phone contract and they offered me a deal with a broadband which I though it was a good deal. Worse idea even. My contract should have started July 3rd (I deleted my previous broadband so no WiFi at home after July ...
My virgin media 1gig connection got installed today and with a new hub5x.I have spent around four hours trying to get my sonos speakers to connect with no luck, I wish id checked here earlier as it appears to be a known problem but the solutions give...
