Recent DiscussionsThere is a suspicious device connected to external Virgin Media box Yesterday there was a power anomaly that turned off my external monitors for 1-2 seconds and my router was stuck on solid green light and green wifi symbol with no internet connection for around 2 ho...Need urgent help, Brown box outside home has been damaged and taken Tried to reach customer support and the bot doesn't seem to understand a damn thing and just hangs up, who can I call to actually get some help? I'd like to ensure the engineer that's coming on Satur...Constant problems with ethernet connection - New Hub Hi All - I am still experiencing a lot of problems with 1G package. Approx month or two ago I received new Hub5 as old one just broke down. Things were bit better for few weeks but then recently o...HUB 5 has been intermitent for over a month Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to s...VRChat/RTSP issue with Hub 6 I've seen this referenced for the Hub 5 here: Hub 5 crashes from RTSP stream | Virgin Media Community - 5307855 and here: connection cuts out when on VRchat VR mode | Virgin Media Community - 554574...Noisy WiFi Pod I have one of the white hexagonal shaped WiFi pods. Over the last few months it has begun to get noisier and noisier. It sounds like an internal fan whirring. A short term fix can be switching it off...Hub 5 crashes from RTSP stream Since the hub 4 to hub 5 swap I've began experiencing a fault which takes the entire internet down. At first it was difficult to identify the cause. From my personal usage, it occurred when playin...NEW PACKAGE - upstream channel missing HI, so been with virgin since the 90's at multiple addresses, just phoned the diabolical phone number for help and got none and i think lies on recorded call. 2 days ago i renewed on live chat which ...Poor idle latency and upload speed I am pretty sure something isnt right with my connection (see last few days) Monday Tuesday Wednesday Thursday Today SpeedTest Any ideas? Looks like I need an engineer...How to order VM Pods? Hello, I'm a Volt 250 customer. I have black spots in my house and areas where the speed significantly drops. I used the VM Connect app and got speeds of less than 30mbps, but I end up cycling back...
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