Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5 nothing but issues! Help?
I recently got a new hub 5 after upgrading my broadband package to Gig1. It has been set up for two days and I have had nothing but issues with it.I installed the router and got good signal via ethernet and Wi-Fi for about 5 minutes. After that every...
Urgent WiFi pods required
Hi This is my second request on here for help in trying to obtain WiFi pods as my download speed is less than 30mbps in three rooms.I went into and O2 shop to ask about this and was told to persevere with Virgin to get through but this has been to no...
VM Connect doesn't allow me to log in
 Hi there, I'm having issues getting into the VM Connect App, I've had my hub for a few days but the engineer came today to install the wall socket and get it all set up but each time I try to log in it only allows me to enter my email address and th...
Not loading when browsing
Fed up of this issue now. currently sat here with the TV streaming YouTube no problem but on my phone websites taking up to 10 seconds to load and scrolling social media apps like Reddit posts not loading and videos just buffering!Do a speed test on ...
Broadband switching off
Until yesterday, I was putting my 360 box into standby and my hub continued to work normally. Now, when I do so both the box and the hub turn themselves off. What is the cause and solution please?
Can't connect to Hub 4
I accepted the offer to upgrade from Hub 3 to Hub 4 and maybe I should have kept the equipment that was working for me. When I use the VM Connect app on iOS or iPadOS it can't connect to the Hub. I have reset the Hub but that didn't help.I also try t...
Resolved! Hub 5 and LG WebOS Issue
HiRecently upgraded to a Hub 5 with two Wifi pods to replace a Hub 3 and Google Nest WiFi setup. I have my LG Smart TV; Hue Bridge; Virgin Media Box and TP Link switch attached to the rear Ethernet ports of the Hub 5.The LG TV had two MAC addresses o...
Upgraded to Gigabit broadband and my TP-Link Powerline adapter is failing
Upgraded from M500 to 1gig broadband this week and got a new Hub5 to replace the Hub4 we had. The Hub4 has now gone back.The problem I have is that my TP-Link Powerline adapter is now failing. It will connect and then go offline. I've reset them t...
WiFi disconnects
Hi,We have Volt package, and for the last three days, the WiFi completely disconnects when I move into the kitchen. The exclamation mark appears next to the WiFi icon at the top of my phone and the connection goes.I can't run Virgin connect scan to g...
Hub 3 WiFi
Currently using hub 3 in modem mode and unable to switch back to WiFi have tried entering both the 192.**** numbers but no joy anyone have a clue what to do?
