Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Red light hub 3
Hi all,I've only had my hub-3 for a month now, but for the last 2 weeks the base light has always been red. Not magenta, but red. I have ensured it is not overheating, I have rebooted it, reset it, tried modem mode, but the light is still red.So far,...
Broadband down SN4?
Home broadband is down, VM service status doesn't indicate any issues. I have rebooted My hub, but still down, trying to establish if it's Just me or if there is a wider problem.
Virgin in my area
Hi,Virgin media was doing work a couple.months ago in my street. The first 6 houses are on the list but received a "We're sorry to say that things haven't exactly gone to plan and we can't bring Virgin Media to your area" email. I have been in contac...
Resolved! Installation very shabby
Got my new gig1 connection installed today and although so far it's working, I fear it might not continue. The installer left cables hanging out in a bit of a state outside. Quite disgusted actually. I'm quite sure they cables could be easily pulled ...
Resolved! Hub 3 Red Light Issue
Good Morning AllI'm afraid it looks like I have the dreaded red light on my hub 3 issue, which changed from the normal white light a few days ago. I have tried all the recommended fixes starting with a reboot, followed by the pinhole factory reset bu...
Intermittent Broadband
The attached BQM chart shows a typical day for our broadband. Pretty much like clockwork the service starts having issues between 5-6pm and is back at normal operation after 11pm. Funny how at this time most will be getting home from work when the ...
Wifi pods
Can I order 2 additional wifi pods
Connect app wont find hub 5
I have tried to find my hub 5 through the connect app but keep getting a message that it can’t find it. I have had the hub for a few months now. Turned off VPN but that made no difference. Any ideas welcome please.
Broken modem
Modem was broken whilst work was going in in the house. Builders tripped and seemed to partly pull out the wiring at the back of the box. Wifi now won't connect but lights are showing on the modem. Only been with Virgin 1 month What can I do ?
Resolved! WiFi pods
How can I order WIFi pods. I was told I would receive them when I upgraded my account
