Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
VM Connect APP not recognising Hub 5
Hi, I hope someone can help me.I have the Virgin Connect APP installed on my phone, and my phone is connected to my Virgin WiFi, but it won't recognise/connect to the HUB 5.To accommodate some new Smart Light bulbs I have turned off the 'Channel Opti...
Wifi Pod Buzzing and Hot
One of my WiFi pods makes a loud noise like a fan running inside it and is very warm to touch! The other one has never made this noise, any one else had this problem? I have uplugged the "faulty" wifi pod in case of fire risk!
Resolved! Virgin Once Again Your engineer Strikes again! Virgin reply's only please
Date line September 29th.Essential maintenance ( Work at Street Cabinet Upgrading network!!!) so no BB for 5 Hours ( Fair enough)since then Connection laggy!!October14th Letter from Virgin saying I might have spyware!! ( as on previous occasions)I HA...
Hub 4
Hi,Having some issues with my Hub 4 router (Wired) disconnecting throughout the day causing drop out of work meetings etc. Usually only last 10-15 minutes at a time but can be as often as 10-20 times a day. Spoke to someone via customer service (UK B...
Wifi I constantly dropping out or cutting off
For the last 4 months, WiFi has been dropping out or cutting off completely. This is everyday. It's constantly happening and Virgin have not resolved the issue.It's happening really bad for the last 2 days and I cannot get any meetings done. Gaming i...
Home router
Hi everyone,im moving into a new house and it’s my first time virgin media as my old provider didn’t have the speed my contact has at the new address (1GB), in the house the virgin media wall connection is in the living room, however I wanted it in m...
Virgin Media Down - No Help
Need help. Virgin Media Broadband went down yesterday. Flashing green light on hub. Issues in my area. Keep being told there is an engineer on site. For 24 hours. I’ve walked around and there is no one here. There has not been an engineer here for al...
Resolved! 9pm Broadband
Hi, does anyone else have problems with their WiFi around 9pm every night? I can be alone in the house watching TV and suddenly, at around 9pm streaming becomes difficult and almost impossible. Phone wifi is always okay but TV apps just don't stream....
F011033195 - Outages of new XGS Install
Can someone from VM provide me updates for the above if possible? There’s no way for me to track it and all other methods say my area is fine. I got this from an engineer saying my area and another are having issues. All support channels don’t unders...
Suddenly slow speeds on WiFi
Hi Everyone!I pay for m500 broadband but the speeds are doubled to 1gig due to Volt.I've had this setup for over a year and everything has been fine until yesterday when I noticed some buffering so I did a speed test, and realised I was only getting ...
