Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5 one ethernet port has stopped working.
One of my Hub 5 Ethernet ports has stopped working, if I swap the device to another port then it starts working again as expected and the device I swapped to the non-working port stops working, I've tried several Ethernet cables, and rebooted the rou...
Unable to order WiFi pods
As per multiple other posts, I have tried repeatedly to order WiFi pods as an O2 Volt and VM customer. WiFi in a number of rooms is completely unusable. The apps do not allow ordering even though room scans demonstrate poor signal. Chat bot indicated...
No Internet or TV
A week ago my Virgin internet stopped working and the router started flashing red. I restarted the router and checked the cables. During this period my tv still worked albeit the box kept telling me there was no internet. Last Friday Virgin emailed m...
Echo devices do not connect to Hub 4 during setup
I have 4 existing Echo devices connected at home. Always connected fine and without issues. Yesterday, I went to setup 3 new Echo's that I have just purchased to replace my old Yamaha MusicCast stereos. When I tried to set up each of the 3 new Echo d...
Resolved! PreRS errors again. This is not normal
Hi all,Please see my previous post for the background. Hub 5 Downstream Channel check please. - Virgin Media Community - 5418471This is still ongoing despite being assured by VM there are no issues. The PreRS errors on 50% of my downstream channels ...
Hub 5 what smart plugs are Compatible as you need 5GHZ ?
My old smart plugs won't work as they run on 2.4GHZ so what make does work on 5GHZ ?Engineer told me he could change me to 2.4GHZ to set the old ones up but the hub goes back to 5GHZ every 15 mins so kicks them off there is no way round it they will ...
Resolved! Superhub 5 will not connect until i reboot.
My old Superhub 3 which was rock solid overheated this year, it still worked ok but had a persistent red light.Moving on i got sent a Superhub 5, all seemed to work ok but its always done this odd thing of me having to reboot my PC to get it to conne...
Resolved! A Hub 5 switch that works and settings to match
Hi there, my previous set up worked fine, but the new one with the Hub5 does not, what do I need to change or replace. Previous set up: Hub 4 and network switch TL link SG1008D 8 port, link below. New set up: Hub 5 with the same network switch. w...
Broadband intermittent
All afternoon our broadband has been up and down. Tried to check problem on VM, went through process, turning hub off and on etc. VM then did an online check and we were advised there is still a problem but come back in 23 hours if still not resolve...
Radio coverage interrupted
I have Virgin media Gig1 broadband and it is linked to an Echo Show speaker for music streaming. Occasionally while listening to a radio station it cuts out but I can re-start it straight away. I have a suspicion this is something to do with next doo...
