Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
CM-STATUS message sent. Event Type Code: 24 and 16
The Network Log of my Hub 5 has been filled with these notices and warnings over the past week or 2. There was an outage which lasted a couple of days the week before last, but since that's been fixed I'm now seeing continuous warnings and notices in...
Failing connect app
Useless Virgin Connect app.Totally unreliable app. Says it can't find hub when everything else is working. It even states "something went wrong on our side." Even when it appeared to be working it apparently wasn't as connection through the app was s...
Can virgin help with relocating my router into a different room
Hey all,I am wondering if it is possible to move my router into a different room in my house to get a better signal everywhere in the house and to also get ethernet into my son's gaming room so he can play with no packet loss. Is this something virgi...
Resolved! 8 diget pin
Trying to find 8 diget pin on router but is not on base only setting number I can see is 192.168.0.1
Wi-Fi varying
HelpAbout 2 weeks ago the Wi-Fi speed in my house started dropping out and became vey slow. To cut a long story short, after two lengthy conversations with technical support, factory resets etc. I had a technician visit. The hub was changed to a hub ...
Resolved! Qam wrong?
Hi can someone tell me if my qam is wrong please?. My upload qam is always 64 as is everyone's I have 1 channel 32qam and 2 at 16qam I think 64 symbols is more data than 16 no? Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) M...
No internet -hub 4 flashing yellow light
Internet has been down for a day, our router is flashing yellow. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Logging into the advanced settings (IP address in browser) says internet has registration...
Impossible to get WiFi Pod Sent Out
Not sure if anyone else has or had this issue. I ordered a wifi pod via chat with vm on WhatsApp on 15th November, nothing came, ordered again on another chat with customer relations on 28th, again nothing. Phoned this Monday, was told only their man...
Red light - Hub
Ive been experiencing severe fluctuations in speed over the last couple of months but haven’t had much time to look at it. (used to get 120 down, sometimes now it’s down to 2 or 3). I’ve done all the resets known to man and nothing has helped. I’ve j...
6Mbps Wifi and No Sign of Wifi Pod
I have been through the VM connect process twice and both times been told my Wifi pod would be delivered. This has been around 6 weeks now and I am having continuous problems using the wifi in my office. Is there another route to be provided with a w...
