Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wi-Fi booster pods
I’ve now made half a dozen calls to VM re: my wi-fi booster pods. I recently got a new Hub and the old pods do not work. I have since found that this is because the VM central team need to link the serial numbers to the new hub. I’ve given the serial...
Slow Safari Web Browser
We’ve just got Virgin Media Broadband. Our speed is great on our phones and my MacBook EXCEPT when using Safari web browser, when using safari it takes ages for web pages to load.is there a way to fix this?Other web browsers like Google Chrome work m...
installing ethernet cable/socket into another room in house by virgin
while on the phone to virgin media the other day for another issue at the end of the call i thought id ask a question about having an ethernet cable rerouted to another room in my house as the WIFI connection is bad in my room where my PC is (i've tr...
Resolved! Router needs replacing
My router is really old and gets so hot I have to shut it down overnight. It takes more than 10 minutes to boot up and sometimes doesn’t kick in at all. I have no idea how to contact VM for help with this. Customer service doesn’t seem to exist and t...
Intermittent sound fault
When watching live tv i keep getting a intermittent sound loss and pictures freeze but only when adverts are on , i don't get the problem when watching a program
WIFI PARENTAL CONTROLS
How do I turn off the parental controls on my WiFi as I can't access some websites?
'Not secure' and 'Your connection is not private' problems
I have just notices that I get 'Not secure' when connecting to my Hub 3.0 and that when I try to connect to local IP addresses, eg 192.168.0.33 I get 'Your connection is not private' message and am asked for answers to security questions! Am using a ...
Resolved! Super Hub 5x / mesh setups
We’ve just gone live with our gigabit service over the weekend, and looking for some tips on optimal configuration with an existing mesh network.Ideally we’d run the SH5x in bridge mode, but this isn’t available as yet, so we have our Amplifi HD runn...
Wifi Pod keeps dropping out and blinking white
I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white and doesn’t show up on the network sometimes after multiple resets it comes on for a brief while
Access Denied for multiple websites
For the past week or so now I have had the following error message when trying to access Next.co.uk. Access DeniedYou don't have permission to access "http://www.next.co.uk/" on this server.I've now found the same happens when I try to get to TUI, Jo...
