Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Upgrading router from Hub 3 to Hub 5
Hello, i'm wondering if it's possible to upgrade my current router Hub 3 to Hub 5. I read that the Hub 5 router is WiFi 6 and has 7 Aerials instead of 5 in the Hub3.
Resolved! Solid red light on hub for over a month
I've had a solid red light for a month on my hub after Customer Services told me it was doing a software update. Today my broadband has been randomly dropping and we've had to reboot it again. It is warm to touch. Can I get a replacement?Thanks,Sharo...
Resolved! WiFi Pods will not sync to new SuperHub5
HiI have been using WiFi Pods (hexagonal white version which plug directly into the mains) with a SuperHub3. I have recently been upgraded to a SuperHub5 and the pods will not sync with it. I had this exact same issue when I originally got the WiFi P...
Resolved! Ethernet Wall socket Help
Hi, I have a Gig1 fibre hub. I want to connect my PC (running Windows 11) to it via an ethernet cable in the wall socket, but it seems that I get no ethernet when using the wall sockets, as when I check ethernet settings it is not connected. I also h...
Resolved! Hub 5 - 192.168.0.1 Password Incorrect
HiI am currently attempting to access my admin page on 192.168.0.1, I have restarted the router with the pin, and tried the password on the bottom, (not the WiFi password, the one directly under the afformentioned ip reference). As well, to counter m...
Hub 4 recommendations please
Hello.I have a 1Gbps package and am very happy with the upload download speeds, and the wifi speeds. There is ample capacity for the whole family.Two bedrooms have worse wifi speeds, but still good enough and generally speeds are healthy speeds acro...
Can’t connect WiFi pod to hub 5
Since I’ve had the hub 5 installed my WiFi pod isn’t connecting. I’ve read a few posts on here but can’t fathom it out. Seems to be that I need someone at virgin to connect the pod to the hub? Any help is appreciated, thanks in advance
Resolved! Hub 5 Intercepting all DNS queries?
Hi,I've just moved to Virgin from Sky.After setting up my Router, and disabling all WebSafe stuff online, I got some weird DNS failing to resolve issues - hostnames that if i switched back to Sky, we're working fine, and my other colleagues can all c...
Red flashing light on Hub 4
Hi there,My virgin hub has started flashing red and I have tried everything to fix it.I’ve tried to run a service check but it’s saying there’s an issue with the service and when I call the number it provides, it sends me a link to the same broken se...
Admin Password Not Working
Yet again, with no changes, my Hub 4 is not accepting the router password (either the one I set or the default). Last time I had to factory reset and set everything up again, and randomly it’s stopped accepting any known admin password. At least the ...
