Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5x Modem Mode - 15th Nov '23
Hello,I've recently had XGS-PON installed and the Engineer told me the Hub 5x has a "working modem mode."It does not.You can access the 'hidden' (and seemingly non-functional) modem mode option via a secret URL, but enabling it does nothing, because ...
Do I need to get a Virgin media branded WiFi booster?
Just got a new router from virgin media and sales GUARANTEED I wouldn't have any blackspots in the house. Low and behold there still is.My options given by tech support are to either pay and extra monthly fee for their WiFi boosters or get a technici...
Hub 4 errors 'N0 Ranging Response received - T3 time-out'
I am getting the same error "N0 Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;", but I have a Virginmedia Hub 4 with 1GB speed, but this is after the Hub has been replaced as well! ...
Network name through POD
Hi,I habe a HUB 3 and a wifi POD. The connection between the two is great. But the speeds I get vary greatly. I expect some drop when using through the POD, but it grops to virtually zero. I have tried rebooting both hub and pod, but get the same res...
Still awaiting my netflix activation email
I went through the painstaking process of having to wait almost 24 hours to get through to an agent through the WhatsApp customer service. Eventually after waiting all this time was advised that I will receive my netflix activation email but I am sti...
Any suggestions?
The current VM contract is about to end next month. I was offered two options which are double/triple of my current monthly bill. Would it be more cost-effective to opt for a new VM connection or switch to a different provider?Do you have any recomme...
Resolved! Poor Connection across multiple devices
 HelloWe have a recurring problem where the virgin app shows multiple devices have a poor connection with the red warning triangle. We have a Hub 3 and about 13-15 devices connected, but only every streaming from a maximum of 2 devices at once. Wifi ...
Constantly losing connection
HelloMy internet drops out around 4-5 times per day and has done for the last few weeks. Mainly, this happens over and over in the evening, but now it is also happening during the day (unacceptable when working from home).I have tried re-booting the...
Ip address
My phone can't connect to the WiFi. It says 'can't get IP address. Never had any issues before now. How can I rectify this issue and also where do I even find the IP address? It is not on any of the information on the hub or router.
All 3 WiFi pods have stopped working
Hello,Hopefully somebody can help - yesterday evening all three of my WiFi pods went offline (as per the Connect app status) for no apparent reason. One of them is flashing blue and then green, in cycles. The other two are pulsing white. The Connect ...
