POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I’ve been a customer for around 2 months. Several times a day we get an issue with the Hub 3 where it’s showing full Wi-Fi signal but there’s no internet on devices. This happens on various different devices even though the box still has a white ligh...
Can someone point me in the direction of where to buy a power supply for a Hub 5? Last time I had to get an engineer out to replace which was a waste of everyone’s time to swap a plug-in AC/DC plug.
I have a camera in the garden which connects via Wi-Fi but the signal is not that good. So I got a Wi-Fi Pod to boost the signal. I've put the pod in the conservatory just over 3M from the camera. It has made no difference and checking on the VM conn...
Just had 1ghz bix installed.1. Can't see 2.4g option.2. It is no faster than previous box.TganksG
Hi. I am looking to change the roon our hub is in from one side of the house to the other. How do I request an engineer to come out and route some new cabling? Thanks
I have found some errors and would like some advice if I should be concerned.Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000005.139QAM 2562521390000008.637QAM 256131470000008.437QAM 25624155000000...
Our wifi will connect but we have no access to the internet across multiple devices. Have performed multiple restarts on the hub and on our devices to no avail. does anyone have any experience fixing this?
I’ve noticed one of our two pods has started buzzing in the last week. We’ve had it about 6 weeks and fine until now. It’s also red hot which worries me. Should I get this replaced? Is this normal? The other one downstairs is silent and cool to touch...
Had an engineer visit 3 weeks ago because of my previous thread. After the hub 3 was replaced with another hub 3 the issue had gone for 2 weeks until this week where its been atrocious. Every 15 minutes theres massive lag or loss of connection on my ...
