Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Not received pod Wi-Fi
Hi guys I ordered a pod on the 3rd October after a lengthy phone call, and have not received it yet nor had any emails on it. The agent stated it would be sent within a few working days and it’s surpassed that, I don’t have time to ring to chase as i...
Orbi rbk850 and Virgin Hub 5 "Internet disconnected" regularly
Hello there!I've been researching online and within this community for some time, but I am unable to determine why my Orbi reports "Internet disconnected" followed by "Internet connected" every hour or so (sometimes 2 to 3 times within an hour). When...
Resolved! Not sure what the problem is, but any help appreciated.
Hi all. Gonna be hard to explain, ( not that tech savvy ) but here goes...I have been having a few probs with one of my Echo Show`s losing connection, 1 of my camera`s losing connection, PC buffering playing some video`s, you tube, also,,, Smart tv...
Hub 3 has red light
My hub 3 has a red light and after reading multiple posts with the same issue and realising it is hot to touch, it’s telling me that my hub has overheated and needs replacing. Can someone get in touch with me to sort this please? I’ve tried turning i...
Replace virgin media hub 3.0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc
I live in a bungalow so thought I might get better WiFi putting a router in the loft connected to the VM Hub 3.0.However the VM hub is connected to the TV, AV receiver etc so I want to keep the VM LAN ports.I have a NETGEAR R8000 Nighthawk X6, but it...
No service received - i want to cancel
We have received terrible service. We were told to upgrade to business to receive better service but since upgrading we have not had any wifi or internet connection. We have had about 7 engineer visits each of them resulting in no progress. We are...
Resolved! No broadband in ipswich
Broadband has been poor all day with times of no access. Service status is apparently ok but it’s not. Have rebooted a number of times to no avail ….
Hub5 connector has broken loose. So no internet available.
Our daughter has broken our Hub5 WiFi router whilst she tripped up on cable. I wanted to know where I can get a replacement Hub5/4 new/old/refurbished from Virgin directly. The chat didn't want to pass me through to anyone. Happy to pay, but I cannot...
BT internet radio
Hi folks, I’ve just been given a BT internet radio and I’ve tried to connect it to my Wi-Fi. Although the radio can see my router it just says “service not supported” Is there anything I can do about this or is the radio too old to be of any use. Tha...
Child safe
How do you active Child Safe when you get the following message: "Sorry the changes you made were not saved, please try again"
