Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub 5 ?
Hi just got upgraded to 1 gig speed . Currently using hub 4 , but now wifi not as strong , is it better with hub 5 , I need it for my outdoor camera, if I do need hub 5 , would it cost me or would I be a free upgrade ?? Tia
Second Wi-Fi hub
Hi I’ve gone through all the processes and managed to have my first Wi-Fi hub sent out and set up. This is working fine, however as the engineer advised I’ll need another two to cover the rest of the house. I’m struggling as to how to get a second on...
Resolved! Problems with new Hub 3
Hi, I am a new customer who has been issued by what looks like being a faulty Hub 3 - the 2.4 Ghz wifi keeps dropping out before coming back up a few minutes later - below is a screenshot from Netspot, you can see the offending signal at the bottom:H...
Move Router
Hi,The router in our home is located in a room which isn’t convenient and we’d like it moved elsewhere.From reading other posts on the forum, it seems like we can pay £25 to arrange a technician visit to help with this - is that correct?Thanks!
Reporting loss of service
All services were down this morning until 3pm ish. I was unable to report this as my phone has been switched to wifi and I didn't have access to a mobile. I have recorded that I've been out of service for TV and broadband on the service status page ...
WiFi Pods
I’m having trouble connecting my wife’s laptop to the WiFi in her office. I’m unable to do a scan on the laptop as it won’t pick up the WiFi signal. Can someone point me I the right direction on how to order a WiFi pod? Thanks
Wifi pod
Currently on 1gig broadband but have black spot so in need of pod.Could a agent help me with ordering a wifi pod please as I’m getting nowhere with the call centre
WiFi
So a month in with virgin and have boot WiFi! Which is totally , they send a pod and it’s not connecting to the WiFi , apparently my virgin app says I’m out even though I’m home so it can’t check the WiFi! Worst internet connection ever, I was with s...
WiFi pod max whining
Please can I have a replacement pod it’s making a whining noise and is very hot .?
Resolved! Area power outage knocks out connection - Hub 5 stuck in blue light flashing constantly
After yesterday's storms in the Chobham (and slightly beyond) area (GU21 2xx), my 1Gig broadband has died, leaving me with a three month old Hub 5 booting into white light, which flashes, then is stuck on a blue light flashing and nothing ever progre...
