Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Intermittent Signal Issue

I am having the same problem with variation in speed, call hotline and it says no issues in my area but run a speedtest...Sat in exact same spot and saw massive differences that is affecting my work Zoom / Teams calls and get an 'unstable Internet co...


Scanning different rooms

I can only connect to my box in the room where it is is situated. I am trying to scan other rooms to demonstrate this to Virgin so that I can get some help. But every time the scan just doesn’t connect and that’s it. how do I tell VM that the reason ...

Prismall by Tuning in
  • 2 replies
  • 0 kudos

Resolved! Downstream/upstream levels check

Hi,First time posting.I've just moved into a new property, taking my old hub 4 with me.I noticed that the previous owner had a 3db Forward Path Attenuator on the old hub 3 that he left, so I continued with that on my hub 4.I've had a quick scan of th...

klw1 by On our wavelength
  • 27 replies
  • 0 kudos

Resolved! Intermittant Broadband

Hi all,Over the last week my broadband connection has been dropping out. The Virgin area status checker say's there are no known issues in my area. Here are my router logs, anything look amiss?Downstream bonded channelsChannel Frequency (Hz) Power (d...

Hub 4. DnS server issue only on 1 site

Hi looking for some helpWe run on Hub 4 & today have a DNS server issue only on 1 Web site following a series of dropped connections on the router this week.Do you think a factory reset may work?Thanks     

ni1s by Tuning in
  • 5 replies
  • 0 kudos

Wi-Fi down again

Asking for help required My Wi-Fi was down from 10 am till 11 pm11 last Tuesday when it was fixed but I have no idea what the fix wasit went down at 10 today so I rebooted with no success, discovered that the 2.4ghz is working but the 5 ghz is not, f...

BryanP1 by Tuning in
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Slow Speeds vs Router Swap

Someone I know their WiFi was slow and playing up so they contacted virgin and was told they are out of contract with virgin now they have a new router and mine is slow, and I think I'm out of contract but I can't get a new router.   [MOD EDIT: Subje...

Pods showing fair - software bug

 Can someone from Virgin Media please confirm if there is a software bug with the Pods? Since last few days all of my pods are showing fair. Wi-Fi optimisation isn’t working ..I’m not actually getting any network issue but this is still reporting as ...

forshawj by Up to speed
  • 5 replies
  • 1 kudos

Hub 5 WPA3 issue - Pixel 6 and Laptop

HelloI've recently had Hub5 installed to replace a faulty Hub4.  I enabled WPA2/WPA3 mixed mode for the 5GHz channel in the Advanced WiFi Security Settings, but although my devices support WPA3, the router will kickout both my Pixel 6 Pro and the lap...

crypticc by Fibre optic
  • 5 replies
  • 0 kudos

Issues for months. So solution from Virgin.

I've had Internet issues for several months. The Internet drops for seconds or a minute or so dozens if not hundreds of times a day. Games freeze. Videos freeze. Woget disconnected from work, etcThings I've done:-Used to monito...

Jb1874 by Joining in
  • 3 replies
  • 0 kudos