POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
What I'm posting here consists only of the last 5 hours of error, I wil follow up this main post with data on the upload/download info and error rate, but as you can see, this cycle of faults (although it generally does not interrupt internet connect...
Hi,for the last 2 months (since mid July) my connection has been very spotty. Video calls are almost unusable, can’t play online games and devices connected to the wifi keep disconnecting. I’ve had no issues or complaints for over a year until then.T...
I am trying to set up port forwarding on the hub 5. I need;Ext --> Int443 --> 81238123 --> 8123I can set up the first rule OK but when I try to set up the second rule I get "! The rule is overlapping" and it won't create the rule.Is port forwardi...
Hi,My WiFi signal is awful in certain rooms upstairs do I was looking at moving the box into the hallway. Does anyone know how I can request someone to come out and do it without me being on the phone for hours to try and arrange?! Thank you
My Hub 3 has had a steady red light for several weeks now and every few days, my internet connection becomes unstable. I found that if I reboot the hub that this resolves my stability issues, but I’ve read on here that this red light is usually a ter...
HelloI have been having trouble with my broadband randomly dropping out and the wifi keeps disconnecting and reconnecting on my samsung s23, i've not had this router for long, are there any checks that can be done ?Thanks
Hi SabrinaI have the same issue. Received my Hub 3 this morning and set it up, all working well. Changed it to modem mode and again no issues and fast speeds. It stopped working after a few minutes so switched it on & off again, along with the router...
At my wit's end today.Woke up this morning to no WiFi and very slow ethernet speeds.12 devices all disconnected. Managed to get through to some guy in India who told me to connect to BBC.com,god knows why as I told him the pc was a wired connection,h...
Hi,I have called VM and they have told me to improve my wifi at home, as it cuts out quite a lot in a couple rooms, run the tests in the VM Connect app. If my speeds are below 30mbps on devices then I should be able to order through the app as per th...
Hello all, I’ve placed multiple requests for the js exact issue - my pod used to connect intermittently and now not at all - no amount of rebooting or restarting seems to help - and of course it’s impossible to get through to VM customer assistance I...
