Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
3rd Wi-Fi booster needed
I have scanned the basement which is now a study, using the virgin connect app, and it states poor but it won’t let me order a 3rd booster.
WiFi pod not connecting
WiFi pod (White) was working for a year but suddenly gone offline did try restart hub switching off pod for some time. All troubleshooting steps didn’t help to resolve the problem.still WiFi pod is offline.need support to resolve the issue.
Hub 3 not connecting to internet (access denied)
Hi all,Our internet stopped working, so I reset the hub 3... but then it refused to connect again. With green arrows flashing. So I factory reset the hub 3, and now get green power light full on, wifi green full on, and green arrows still flashing, o...
No WIFI or Internet in the new house
Hi, We will be moving house next week and we have let Virgin Media know well in advance about the move, problem is that the new postcode isn't showing up we've got virgin installed internally but not externally, also the advisor has sent off the ...
WiFi pod won’t connect after new hub 5 installed
Hi I have same issue have 3 WiFi pods can you help resolve? Thanks. [MOD EDIT: Post split to create own thread]
Company VPN issue
I will preface with the acknowlegement that our works VPN is not supported by Virgin Media but we are desperate for some guidance as this could mean she can no longer work from home.2 weeks ago my wife's work laptop stopped connecting to her work's V...
We can’t detect your WiFi Pod now…
When I realised there was suddenly no WiFi in our back bedroom, I ran a quick check and the WiFi pod was not connected to the network. No matter what I have tried over the last three days, I cannot get any further than a screen telling me ‘We can’t d...
Record for Most Times Contacted Virgin Media without any action.
Is there an official record for how many times you contact Virgin Media without the problem being resolved? Here is what happened to me:September 2023, changed contract with VM, they said I would need a new hub for new contract, and my existing three...
The new black WiFi Pods: how do I upgrade the pods I have to the black ones?
So recently I've found out that the old white WiFi pods don't offer WiFi 6 unfortunately, and I currently have 3 of them in the house. They do work fine with my new Hub 5 but of course only with WiFi 5.Hopefully these new pods will extend the range a...
Hub 3 light
Hi just in the last week the light on my hub 3 has turned red rather than the usual amber, I've reset the router, switched it off and left it for ages but it's still red, the hub hasn't been moved since it's been installed and it's in an open space s...
