Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Unknown devices
Ok. This is one of the most frustrating things I have ever had to deal with. On the Connect app, you can see what devices are connected to your internet and what aren't right? Well, some other people had the same problem as me.When you get on to the ...
Web Safety Not Working
Hi I’m having trouble with my web safety yet again it’s turned on but no restrictions are on and can access all sites, This is a reoccurring problem that needs to resolved before I decide to change my provider all together.
Resolved! Complaints ignored - Escalation Letter?
Hi,There is a lot to this, I will try to keep it brief where possible.I was completely without internet for over 4 weeks just over a year ago. I called numerous times for updates, also numerous texts from Virgin saying it would be fixed the next day....
Intermittent internet
Hi all so for the last 4 weeks we have had intermittent internet (new build estate) both wired and wifi. It goes off at least 10 times a day, and during the night, for up to 5-10 ten minutes at a time. I have had three engineers out who have done th...
No Ranging Response received - T3 time-out
Hi I am having issues with my internet and the network log is showing all kinds of issues. I have tried factory resetting router and checked the cables are in properly but hasn't worked. I have had VM try to help me over the texting app but that didn...
Resolved! SuperHub 3 Solid Red Light
Hi,Our Superhub 3.0 has been showing a constant solid Red light for months now. At first there were no connection issues so I just left it. However my wifi connections are very temperamental now and some things do not connect at all. Checked online f...
Resolved! Ethernet problem
Hi allSorry if this is long winded but I wanted to cover everything that has been tried.I have an ongoing problem and after 5 calls to the Virgin help desk over the last seven days, many reboots and resets of the Hub3, endless tweaks from their end a...
Constant issues in my area
I am coming here as a last resort as I am constantly having issues in my area. Constant area fault. Engineer appointment being cancelled because of area faults. Just in December alone there has been 2 flown blown outages with no TV broadband for 2 fu...
Hub 5 firmware newer than 6.9.35-2302.6
Hi all hope you are all well. So my hub5 is runng firmware version 6.9.35-2302.6 and has been since September.I know there is a newer version that resolves some issues with packet loss etc. I have tried a few reboots and completely powered down for a...
PODS
Hi,My package is M600 fibre using a HUB 3. The router registers speeds of >600Mpbs and slightly less from the router to devices which can connect to it. However, I have some issues with connectivity within the house, therefore a POD was given to impr...
