Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Student - WiFi not working
These past 2 days our wifi has completely gone from our settings and not showing up at all even when we restart the router and turning it off and on. we also can not find our account number to sign in. any suggestions ?
TV connected but no internet
Since getting WiFi pod and downloading connect app, my TV no longer has internet. I've reset TV, rebooted router. TV not showing on connect app. TV network test shows connected to router, disconnected from internet. All was fine before pod and ap...
Bank OTP Codes are not being received from M&S bank
This may have started when my hub2 was replaced with a hub3 when Virgin introduced fibre phonelines. Web sites try to display the notification box onscreen but it is incomplete as no text areas are displayed. The bank has told me that their system fo...
Red light on Hub 3
Hello, I have red solid light on my Virgin media Hub 3, rather than, solid white. The broadband is working. Could anyone please explain is this normal? Kind regards
Virgin Media have to be stopped
My cable was cut by a VM engineer setting up another flat in my block two months ago. Trying to address this has been one of the most enraging, stressful and insulting interactions with a business I have ever had. I first raised a complaint two month...
Re: Regular service drops and Superhub errors
Hi there, I have the same issue, did you get a fix?
Resolved! Nest smoke alarm & Hub 3
I'm trying to connect a nest smoke alarm, I've already got a nest thermostat, that's working fine.Within the nest app, I can get as far a choose a wifi network, then when I put in the password, it gives me an error.The smoke alarm will only work on 2...
Resolved! Hub 5 reboots
Had this error twice now in less than a month. Seems like a failure to update the Hub to the latest firmware, as it is still on the previous one. The downside is this takes the Hub offline for a couple of hours as noted on my BQM. Hopefully it wil...
Red Light on Hub
Hi, Have had a solid red light on the hub for the past few days, during I have noticed a significant drop in speeds. Have tried all forms of reset (standard and Pin hole) and still having the issue.
No internet Rushden
Hello I have a problem.My internet is gone but it does not show any problems in my area on the app. I have no wifi and no broadband in general even with the cable and today is Friday but the earliest date of available technician is next Monday. It is...
