Recent DiscussionsCannot log in to VM Connect App I want to log in to the app to manage my hub but I am stuck on a loop of errors. I also cannot connect to my account on a laptop. 16 consecutive T3 timeouts Good morning For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and...Has anyone repeatedly needed routers replacing? About 3 months ago, our internet disappeared on our Hub 3 after waking up. We could connect to the router via WiFi but upon doing so, we'd get the dreaded "connected without internet" message. After...SolvedNew Customer, Received Hub 5 Gig1 today but its not working, Hopefully VM staff can see this Post! Hello New Customer Received Hub 5 Gig1 today but its not working, called up to activate it, talked to two different people on the phone to troubleshoot the HUB and its still not working its ...Having an issue with packet loss and latency spikes I have an issue where i frequently get packet loss (low 1-4%) and ping spikes. This happens on both ethernet and wifi so i know its not an issue on my end. I recently had an engineer come and replace...VM hub 5 and TP Link VR400 I have a large ish house with solid walls, very few stud walls so coverage has always been an issue. I have a CAT 6 Ethernet cable under flooring connecting the Hub 5 via Ethernet to TP Link Archer ...WiFi poor optimisation Lately, the Wi-Fi speed in some rooms has been fluctuating between 5 and 50 Mbps. On certain devices, a Speedtest shows over 100 Mbps, while at the same time, another device might only get 5 Mbps. I ...Hub 4 Issues Hi, on Thursday morning my internet stopped working and the hub was in a loop of flashing blue light, then white light, for a number of hours then it started working again automatically, then today ...How to get WiFi Pod Hoping someone can help as tearing our hair out here. We have a room that gets patchy WiFi at best and often drops off altogether. When i renewed my contract i was promised a WiFi pod (back in May) ...5 days no service! We are now on our 5th day with no service after our landscape gardeners cut our cable by accident. Totally understand that’s not virgins fault. But I first had to push to discover I could pay for the...
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