Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Outage
I got a text earlier today to alert me of a service outage in my area.I then got an update to advise me that VM were fixing the issue.I then got a text to let me know all was sorted. Sadly this is NOT the case as even though I have restarted both my...
Hub 5 lost password
When I received my “Hub 5” I changed the settings and changed the password. No issues until today and when I attempted to Log into the “Hub 5” I was directed to 192.168.01.1/common/first-install-wizard.html Selected “English” Welcome - please sign i...
Resolved! Socket
Hello,I am planning on setting up Wifi for my flat but my socket is not the right one. What do I do about this?Thanks,Calvin
Resolved! Red light on Router
We have been having problems with our wifi disconnecting intermittently for the last 2 to 3 months now. The router has a solid red light instead of a white one which it used to have. All our devices disconnect from the wifi several times a day irrele...
VM agents are Refusing to send hub 5 to their 1GB long standing customers
So, been on chat with an agent now for an hour, and he is Refusing to send out the Hub 5 point blank.I have had 1GB since it was available in my area, I am also Loooong out of contract.There Are other GB providers in my area soon, and as soon as they...
Resolved! My Router has been busted for 2 days straight now
I thought it was my £300 ASUS Router messing me around. As I'm gaming or streaming via Ethernet or WiFi it either says "stream is slow change quality" or for gaming, it will hitch and Sutter and sometimes freeze for around 5 seconds. Basically I'm ...
Virgin Hub 5 and Unifi
I upgraded my Virgin package because I have an O2 volt which gives the next package up. Which means I have now their 1Gb service. This means I have to go from the Hub 3 to the Hub 5.Previously, on the hub 3 I had it in Modem mode and connected all my...
5G vanishes from avalible networks
I have a hub 5 and I've set it up so it has a different SSID on 5ghz to 2.4 so I know my devices are connected at 5ghz which works fine most of the time, but now and then the 5ghz SSID vanishes on all devices and I lose the connection.When I log into...
Hub5x not working
My internet disconnected overnight and woke up to flashing blue light and no amount of resetting fixes it. I have looked at all the info and discovered that it doesn’t have a wan ip in either ipv4 or ipv6. how do I fix it?
No broadband
This has been out since around 6 last night (Thursday) did a check but said it was my hub which is odd because I knew someone else had the same issue an hour or so later said it had an outage and would be fixed by 2pm (Friday) just checked again and ...
