Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My Hub 3.0 keeps rebooting
This has been going on for nearly three weeks usually during weekends but it’s rebooted 4 or 5 times today.. it’s Thursday and I work from home. What’s going on?
Issues with Superhub 5 dropping internet connection/wifi 6 frequently.
Hi all!I was just wondering if anyone could shed light on a recent issue I'm having with my Broadband. I'm on a 1gb connection with a superhub 5. Up until the last week or so things have been working smoothly and I've had great signal throughout my h...
How does virgin media survive with such poor service
I have tried to contact virgin media for two weeks literally trying every number I can find the chat facility is a joke so frustrating I can’t complain as there appears to be no complaint procedure just on line feedback for which you will receive no ...
Wi-Fi dropping out and slow intermittently
Can anybody help please, I am running a super nub 3 and am experiencing slow/dropping out of wi-fi when connected to various mobile devices. I have tried using the wifi improver in the virgin app but still have the issue and am unsure how to proceed...
E16 1YD - No Internet
Hi! We don’t have internet connection in the whole building.Its 4 Silvertown Way, Argo Apartments, its a build-for rent house.We all have Hub 3.0 and right now the green light is flashing and no connection.Reset, plug in-out didn’t work.We lost conne...
Ethernet, not working on HUB 5
New customer, virgin media. I have since received a Hub 5 and set up and installed successfully, this week I tried plugging in a UniFi dream machine pro via the 2.5 gig connection. Unfortunately, this week I tried plugging in a UniFi dream machine pr...
Broadband down in my area
Hello, The broadband and TV is down in my area until apparently the 20th of December. Which is strange because my friend who lives 1 Street away still has broadband and TV. The ID of the fault I believe is: F011098298I was hoping for some further inf...
No ranging response recieved - t3 time-out
Hi, ive been noticing intermittent drops in my broadband that seem more like high packet loss then actual disconnections, when i looked at the Hub 4 status there is this message in the network log thats mentioned in the subject, ive seen in previous ...
Resolved! Macbook/Ethernet adapter/Hub 3 - No DHCP
I have an USB-C hub with ethernet. I have keyboard, mouse, power (usb-c), hdmi and ethernet connected to it. Plugged into my work laptop (Lenovo notepad) everything works straight off as expected. When I plug it into my Macbook Air (M2 running Son...
Resolved! Re: Red light on hub
Hi Gareth, I appear to have the same issue with my hub. The white light suddenly went red last night about 5 pm and has remained red ever since. I have reset the hub several times and even turned it off overnight but the light is still a steady red. ...
