POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hello, I have virgin media internet with Hub5. My internet frequently disconnects, ~10x per day, lasting from 10 seconds to 10 minutes each time. This happens on all my devices, therefore not a computer issue. Virgin sent technicians a handful of tim...
I can't remember the last time an Engineer came to check my Hub or internet connection. Why is it so hard. Why is everything self help? When self help doesn't work and status is bad. Still no option to book an Engineer. Seriously thinking of leaving....
HiWas wondering if virgin staff could take a look at my connection please. I seem to be getting a lot of packet loss and latency related issues. Noticed that my post RS error count is also quite high. My BQM doesn't look too bad from what I can see b...
Hello,1: I have insane number of errors in my router (restarted didn't fix it last time I've done it). 2: Most connections drop between 11:30pm and 1:30am (12am - 1am) is usually when it's worse. Connection to next-hop seems ok, it seems that it's af...
Hi there. I’ll try and keep as short and simple as possible. Took out M500 in Nov22. Contract stated ‘supplied with Hub5’It has been awful. Speeds and connections dropping continuously. This led me to look into it further. Discovered I was supplied w...
At Some point around midnight last night, wifi went down in my area, checked the service status and it confirmed a fault, which seemed to be fixed around 2. It then crashed again sometime before 6, but at 7 I got a text saying the fault had been fix...
My booster plug (see image) has just blown in its electrical socket. It sparked and smoked.Its an official Virgin supplied product and I believe its charged for, or has been paid for via my account.Any idea how I can get these replaced please?
I have just received my hub 5any device that connects direct to virgin work fine so my Wi-Fi is working. The problem I have is I have 2 apps for light switches and plugs. All devices on these apps are showing off line and I cannot reconnect them. I h...
Since Monday 7th November my internet wireless isn’t working I’ve tried to reset and checked all my cables but when I’m checking my services on the app it’s showing as good I’ve rang virgin media earlier today but have been told that there has been s...
Hello,While trying to diagnose an issue with packet loss I've noticed that if I continually ping my Superhub 5 (192.168.0.1), I get a lot of timeouts. I have 2 PC's, both directly wired in to the routers ports 1 & 2 through separate ethernet cables, ...
