Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! How to get a Hub 5?
Hi I’ve recently joined Virgin Gig1 it says I would get a hub 5, it’s even written on my Virgin Media contract. I have been sent a Hub 4. I how do I get a Hub 5 I tried to live chat with no avail.
Dodgy Hub 5 Need Replacement
Hi there,We have a Virgin media Hub 5 and have done for a couple of years, however its developed a fault.If we are doing some light dusting around it, or it gets moved slightly, it cuts out and we lose WiFi in the whole house on all devices. Its a bi...
Intermittent connection
Have an issue with intermittent signal. Engineer has replaced damaged cables outside and now the Virgin hub inside. Still have issues with the signal dropping out. Happens with the Virgin hub in modem mode or not. Channel Frequency (Hz) Power (dBmV) ...
Internet cut off day after cancellation
CONFUSED!! Hi, so I had a contract with virgin just the broadband and finished the contract around the 3/2/24 this was then cancelled around 13/2/24-14/2/24 as this had to be terminated due to a split with my partner as was in his name. I have my new...
Red light on hub 3
Hi all,Like many previous posts, the LED that normally shows as white in our hub 3 is now red. We've followed the guidance on these forums, restarted the hub and ensured that it is in a well ventilated place, but even after restarting the hub the on...
New router
Good evening. I’ve just had a new router hub 5. But my internet and WiFi is still showing the old router and password. Everything working but I’m shocked I didn’t need to change to the new router name and password. Any ideas ?
Resolved! Ethernet not working; WiFi OK
I was upgraded to hub 4 last week and constant issues and now I have WiFi and all my ethernet connections on the hub don't work, Box has been reset, Factory reset done still the same Now it randomly does this, white light gets brighter then goes off ...
Brown box outside my house is broken
Hi, the brown box outside my house is broken. Cables are exposed, I'm concerned its not safe/secure, please fix it.
Hub 5 has forgotten my password
Hub 5 has forgotten my password; it dosn't accept the factory default password either. Is there any alternative to a factory reset?I don't know for how long this might have been so but, just in case it's relevant, I have just (two days ago) switched ...
No internet - help!
Hi,Since yesterday morning I have had no internet - either through WiFi or over ethernet - from my Hub 5.I have spoken to Virgin via WhatsApp and apparently there is a service outage in my area, however whenever I check the service checker everything...
